SEO:Image Optimizer Page Speed
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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I had an issue with duplicate H1 titles and Lydia and Toby were very quick at fixing this for me.
Thank you for your feedback! We're glad Lydia and Toby could resolve the H1 title issue quickly. If you need any further assistance, feel free to reach out!
Really good app for SEO on your shopify website and the support when needed is amazing. Audrey from the support team just helped me with a problem with my google search console connection- she was so friendly and helped me step by step all the way through! I really recommend this app to everyone who wants a perfect SEO Shopify website and an awesome support team to go and chat to!
Thank you for your wonderful review! We're so happy to hear that Audrey could assist you with the Google Search Console setup. Let us know if you need anything else!
Merci Penelope pour ton aide et ta patience . Excellent service. merci encore
Merci beaucoup pour vos aimables mots ! Penelope est ravie d’avoir pu vous aider. Nous restons à votre disposition !
This is a terrible piece of software. Do not use any of its features. Without your knowledge, it can delete all your store's images and content, and the site you worked so hard to build will be gone.
Additionally, using its features requires the manual operation of their customer service staff. The ridiculous part is that their staff member, Penelope, kept asking me for my URL without explaining what she needed it for. After finally getting it, she went off duty… Then another person took over, wasting more time. In short, do not use this software under any circumstances.
Hello Unicher store owner,
I sincerely apologize for the unsatisfactory experience you had with Penelope during support. We acknowledge that she could have handled the situation better by addressing your questions correctly without going back and forth and following up more effectively. She takes full responsibility for this, and she wants to personally apologize for the inconvenience caused. We’ve taken steps to ensure better communication and avoid unnecessary delays and confusion in the future.
Regarding the loss of images, after thoroughly reviewing the situation, we can confirm this issue was not caused by the app. According to the app's history, you used the Speed Up feature on a duplicate theme, which was not published, meaning no changes were made to your live site. Additionally, the Free plan only allows for the Basic Speed Up mode, which has minimal impact and cannot cause such issues. Furthermore, once the app was disabled, all its features were deactivated, yet the problem persisted, indicating that the issue was unrelated to the app and merely a coincidence.
As for the misunderstanding about using the app's features, please note that all of our features come with detailed user guides, allowing users to configure them on their own. Customer service is only there to assist when necessary, but manual operation from our team is not required for using the app's features.
We are glad to hear that your website has now returned to normal. Moving forward, we'd really like to turn your negative experience around – we wholeheartedly believe in this app and our customer-centric approach. SEO is undoubtedly a long-term strategy, and while it can be challenging for stores to see immediate results, it’s a process that requires time to yield outcomes. Since your store has launched recently, I believe there is room for improvement and plenty of opportunities for success. We are here to help ensure you get the most out of the app.
Best regards,
Esther
Customer Success Lead
I thought it was incredible, Penelope served me very well and solved my problem, thank you to the support
Great tool for insight and responsive support staff!
Thank you for the great review! We’re so glad our tool and support staff have been helpful. Let us know if you need anything else!
Great Support, specially with Ricky !!
Thank you for the feedback! We’re delighted that Ricky could provide great support. Feel free to reach out anytime!
App muito bom e com ótimo atendimento e suporte ao cliente :)
Muito obrigado pelo seu feedback! Estamos felizes que você esteja satisfeito com nosso atendimento e suporte :)
Christian provided exceptional support with an SEO optimization app, guiding me through every step to improve my website's visibility. Her expertise and personalized approach made a huge difference in understanding and implementing effective strategies. Highly recommend!
We're thrilled Christian could guide you effectively and improve your SEO strategies. 🌟 Thank you for your recommendation and kind support!
I just wanted to take a moment to say thank you for helping me with SEO. Your support and willingness to listen mean so much. I truly appreciated how you make time for me and provided thoughtful advice.
Warmly,
Thank you, Arias! We're so glad Mia could help you out with your SEO needs. We're always here to assist!