SEO:Image Optimizer Page Speed
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (7,894)
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評価順
Super!!! Was welcomed very politely and effectively buy tiana .
Thank you! We’re pleased to hear that Tiana provided you with a warm and effective welcome. Reach out anytime for further assistance!
Tiana was very helpful and was able to answer my questions.
Thank you for the great review! We're glad Tiana could assist you. We're always here if you have more questions!
Good for ranking on google. great customer service
I can't speak highly enough of the support team at Avada! They went above and beyond to resolve my issues quickly and professionally. A special shoutout to Audrey and Anivia, who were exceptionally patient, knowledgeable, and friendly. Their guidance made a huge difference in getting my project back on track. If you need top-notch support, Avada is the way to go! Thank you, Audrey and Anivia, for the amazing help!
This app is totaly amazing, and the support is fantastic.
They helped me with many problems
Thx u so much
thx Christian and Doris
This app simplifies site speed and SEO. Initially I had a small problem with my site map but received prompt support from Hana and Maison and it was resolved quickly.
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Wish you many advantages in your business 🎯
I had an excellent experience with Audrey from the Avada team. Her patience and unwavering support were truly commendable. She took the time to understand my concerns and provided clear, effective solutions. Audrey's dedication to customer satisfaction is outstanding, and I am grateful for her assistance. I highly recommend her support!
Below is my honest review after using app for 3-4 months
Pros -
1. Very good customer support
2. This app help to fix on page SEO issues
3. Easy to use
4. It does great job in reducing image file size and also does instant indexing
5. Some times their customer support report the SEO issues to users proactively and take action to get the issues fixed.
Cons-
1. You keep encountering many errors in the application even on the basic feature of the SEO app, however they resolve once you report.
2. They don't have mechanism for fixing priority issues off business hours though they have users from around the globe
3. While they call it as SEO suite they only support for on page and technical SEO no support for off page or local SEO which is important for your page to rank top in SERP
I am reducing the two stars as i am loosing my time due to issues on the app due to lack of quality check while releasing new versions.
Dear Freakysera team,
Thank you for sharing your concerns. We apologize for any frustration you may have experienced. Your feedback is valuable to us as we continuously strive to improve our services.
While we strive to thoroughly test all new features, occasionally updates from platforms like Shopify can create unforeseen issues. Please be assured that we take your feedback very seriously and will use it to improve our processes.
I also want to apologize for the delayed responses you've encountered. This is certainly not the level of service we aim to provide, and we are taking steps to work with our internal team and ensure more timely support in the future.
Regarding the concern about custom meta data, please note that this feature is primarily intended for users who utilize the meta tags setting in the search appearance. This feature should only be enabled if you use the Avada's meta tags setting to apply mass meta tags across various pages while still having custom meta tags for specific pages. Since you are not currently using Avada's Meta tags feature, enabling custom meta data for each product or collection is not necessary.
I have sent you an email with more detailed information. Please reply to my email so that we can provide you with more personalized support. We look forward to resolving the remaining issues to your satisfaction.
Best regards,
Esther
Very bad. A lot of autonomous operations were performed after installation, but without the consent of the shop owner, and after uninstallation it was necessary to check all their possible effects and remove them. It's like a virus.
Thank you for sharing your feedback. We’re sorry to hear that your experience with our app didn’t meet your expectations, and we’d like to address the concerns you’ve raised for the benefit of other potential users.
1. Regarding changes made without consent:
When installing our app, you were prompted to grant permission to edit specific sections of your store, and the installation proceeded only after you provided consent. Here's a screenshot for a better illustration: https://prnt.sc/KcQYp07e2swz
These changes are essential for the app’s functionality and follow Shopify's strict guidelines. The app’s processes were approved by Shopify before the app was published on their platform, ensuring that we fully comply with Shopify’s policies.
More importantly, at Avada, your store's security is of utmost importance to us. Please be assured that we take all necessary precautions to ensure that your store's data and information are safe and secure. Our team strictly adheres to the confidentiality of our customers' information and will not make any changes to your store without your approval.
2. Residual components after uninstallation:
This situation is common with any app that integrates with a Shopify store by adding components. Once the app is uninstalled, it loses access to your store, making it impossible to remove the code automatically. However, we always recommend reaching out to us before uninstalling, and we can trigger an automatic cleanup to ensure no residual code remains.
We believe that experienced Shopify users, particularly those who frequently install third-party apps, understand these standard procedures. Should you have any further concerns or require assistance, our support team is always here to help.
Best regards,
Esther
Customer Success Lead
they are great with patience