SEO:Image Optimizer Page Speed
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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great help and fix every problem that i had with site speed
thank you ester for helping me :)
the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback.
UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny,
We're sorry to hear about your experience, but we'd like to address your concerns:
1. Code Changes Without Permission:
Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate.
2. Impact on your live store:
As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site.
3. Annual Charge:
It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to.
4. Contact at inconvenient time:
We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this.
We will update you regarding your refund request via email.
Best regards,
Esther
The application is really cool it helps speed up your website and the customer service is amazing
I just recently installed the app after trying a heck of a lot of others. Given the crazy high review numbers and complete set of features I added it to my store recently. I ran into a few user errors and was helped promptly by Emily. So far I am just exploring how much I wasn't taking care of and trust this tool is helping me greatly improve my SEO.
O app, tem um suporte eficiente e rápido atendeu e muito supriu minhas expectativas, o atendente Ricky auxiliou a melhorar o desempenho da minha loja em poucos minutos. <3
Christian gave me a great customer experience.
I subscribed to the Pro plan directly.
Recommended using Avada SEO
Great support by Emily and the whole team at Avada! Super responsive and taking price of the work they do. Would recommend, seen results with the work they do. The app does the job. thanks
Liz was super helpful when trying to resolve all issues with our Avada Audit. I would recommend for any support when using the app Avada!
Just installed this new app to enhance the SEO performance of our e-shop. Quick and available support for the setup, many thanks to Esther for her help.
While Customer service exceeded my expectations (thank you Tiana!) and they were able to boost my speeds to a sufficient amount, the app does have some quirks. It can be quite confusing to navigate and pinpoint what is exactly causing your issues. But, despite these small things here and there, it is a breeze compared to other SEO apps on the marketplace as Avada does most of the fixes completely on its own. Thanks again for the help Tiana!