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Avada SEO Speed is really useful to improving the speed of your site. Thank you Hana for being patient and helpful.
Lydia and Raymond straightened out some JS issues with my shop. Awesome customer service! Thank you guys!
Tiana was very patient with me,I truly appreciate your help.
Thank you!
Thank you for your kind words! 🌟 We're delighted to hear that Tiana was very patient and helpful. Your appreciation means a lot to us. 😊
Fixed the issue of www and non-www versions of the URL not redirecting to the same site.
Thank you Hana for your help!
It really works, and the people who work in support like Audrey are very intelligent and solve all problems.
Application très utile pour booster la vitesse de sa boutique et optimiser ainsi son référencement. Très bon support, très réactifs, et mention particulière à Hana qui a répondu à toutes mes attentes
very helpful staff, great experience
Avada is a great piece of kit and Audrey was very helpful.
the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback.
UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny,
We're sorry to hear about your experience, but we'd like to address your concerns:
1. Code Changes Without Permission:
Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate.
2. Impact on your live store:
As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site.
3. Annual Charge:
It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to.
4. Contact at inconvenient time:
We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this.
We will update you regarding your refund request via email.
Best regards,
Esther
Its going good.
Regards,
Ansu