Avaliações (7 419)
Refinar
-
Por classificação
It really works, and the people who work in support like Audrey are very intelligent and solve all problems.
Very good support so far , need to use more to get a most valid opinion . Will revisitt on a later stage.
I think the app is very good and I think Ricky at the help desk is even better. Both help me achieve my SEO goals.
I had an outstanding experience with Avada SEO, thanks to Mia. Her expertise and dedication were clear from the start. Within weeks, my website's search engine rankings improved significantly, leading to increased traffic and conversions. Mia's personalized approach made a big difference, tailoring the strategy to my specific needs. I highly recommend Avada SEO, especially with Mia's exceptional support.
Avada is a great piece of kit and Audrey was very helpful.
He was kind and clarified my doubts. thank you Tiana
The Avada support team is always quick to solve. Truly remarkable. Always suportive and on point. I can leave a task to be resolved by them and they will deliver beyond expectation. Thank you Avada
Thanks for the speedy help Hana!
the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback.
UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny,
We're sorry to hear about your experience, but we'd like to address your concerns:
1. Code Changes Without Permission:
Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate.
2. Impact on your live store:
As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site.
3. Annual Charge:
It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to.
4. Contact at inconvenient time:
We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this.
We will update you regarding your refund request via email.
Best regards,
Esther
Exceptional service and an intuitive app. Although I encountered an issue initially, Ricky provided outstanding support, meticulously resolving every detail. This app is a worthwhile investment. Highly recommended.
Thank you so much for your wonderful review! We're thrilled to hear you found our app intuitive and our service exceptional. We're glad Ricky could provide outstanding support and resolve your issue. Your recommendation means a lot to us! 😊