SEO:Image Optimizer Page Speed , 6 695 avaliações
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App doesn't work as expected. The template feature for the SEO is not working at all. I submitted a support ticket one week ago and there has been no response except the request for access.
I have tried installing this app twice on my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app. And even more, it actually affect my customer experience since it throws up a "google-site-verification"string onto all of my webpages, in clear view of my customers. No matter what we have tried, we cannot get rid of it. And I do not even understand why it is there in the first place since my site is verified through GTM, GA and html tag. So why this string for a totally unnecessary html file verification? And how do we get rid of this eyesore? And how do we get rid of the at least 10 snippet files still kicking around without impacting our store? Plus how do I know that there is not any redundant code embedded in other parts of my code, creating the issues that I face? NOT GOOD!
avada-gtm-body.liquid
avada-gtm-head.liquid
avada-seo-meta.liquid
avada-seo.liquid
avada-seo-other.liquid
avada-seo-redirect.liquid
avada-seo-site.liquid
avada-seo-social.liquid
avada-seo-status.liquid
avada-seo-structured.liquid
Hello,
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!
We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do.
We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.
Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.
Best regards,
Daisy from AVADA Support Team
A few days after installation and activation, my store speed started to fall under average. I followed the removal steps hoping to restore my store speed to before but to no avail :( Unfortunately, it doesn't seem to work for everyone.
Hi there,
I am Daisy from AVADA Team. I am reaching out to you today regarding the speed issue mentioned in your recent review of our SEO Suite app.
Firstly, I am deeply sorry to hear that your store speed started to fall under average after installing our app!
Secondly, since have not had a chance to communicate before. Would you be willing to give us more opportunities to help you improve the situation? We are very grateful for that!
To help us check this issue better, could you please let me know:
- Your speed score before and after SEO Suite installation?
- How do you measure the speed score?
- Have you installed any other new apps at the same time with SEO Suite?
Any details would be very helpful! We will try our best to help you revise the speed as it used to be.
I am looking forward to hearing from you soon
Thank you!
Daisy
after i installed and tried it. it didn't really speed up my website.. then when i uninstalled. it got so much slower than before i even installed it.. it will ruin your site... fake reviews i should say!!!!! how did you guys got 4.9????
Hi there,
This is Rainy from AVADA. First of all, I am sorry for the inconvenience you have encountered. I totally can relate to your frustration.
We have Speed up function and other features to boost your speed like Lazy loading, Minification, Instant Page.
In your case, I suppose that the functions are not properly implemented in your store yet.
We can surely fix it for you, improve the speed lightening.
Could you please check my email so that we can assist you better in this.
Hope to hear back from you soon.
Thank you!
Rainy
To be honest, at first I was skeptical about the program and thought and that it is going to be like other apps out there claiming to boost site speed. It didn't disappoint the support team was hungry for a review and did everything they could to speed up the site within hours. After the review was published, the speed crashed to 29 worse than what I started with 49. I've told them about the issue and they still didn't figure it out after 24 hours. My experience has been horrible. *Note this an updated review.
Be aware and stay away!
We installed this app and tried automatic improvement for page speed as well as some other automatic functions. The next day our SEO ranking dropped with over 2000 positions down, cathatstrophical for us and after contact with Avada they claim that this is not something that has to do with the changes the app did.
We did no other changes and our SEO score is still at this bad level even after trying to invert the changes made.
I wish we would have stayed far away from this app.
Hi,
We are sincerely sorry for the inconvenience you experience when using our service. While accidents do happen, it's our job to own them by responding quickly and doing everything in our power to help you solve the issue.
As mentioned in the feedback, the ranking dropped 1000 positions in your keywords after one day of using our app. I would love to ask for more information to investigate the issue wisely.
1/ What target keywords do you see a decrease in the ranking? What pages(s) are you referring to? We appreciate it if you let us know which tool and how you measure the ranking. The more information we have, the faster we can do to find out the root of the issue.
2/ Our app has two main benefits: optimize store speed (instantly) and ranking (long term). That said, rarely, the ranking drops badly after a night due to an application installed. Note that it takes 3-5 days for Google to index any change made on your site. There are still possible causes, and it is great to have your collaboration to find out exactly the culprit!
We are seeking your help to do a full audit to diagnose the problem and repair the process to ensure you won't have to go through anything like this again. I'm confident your next experience with our employees will be up to the high standard that you've come to expect from Avada.
We have sent you a follow up email. Please check your email box for details
Thank you
Avada Support Team
A joke. All the pictures are now super low quality using their feature to optimize the pictures for SEO
Hi there,
I am sorry for hearing your experience. We have the "Revert function" allows you to revert the images to the original so please don't worry about that. I guess you enabled the image optimization with certain quality percentage, that's why images can be lower in quality after optimization.
I sent you a follow-up email to make sure you optimize it without changing the quality, no worries. Kindly check my email so that we can assist you better!
Regards,
Rainy
This App made my website messy, and I looked for the help. But the service was inefficient, so that I could only replace my theme at last.
VELOCIDADE DA MINHA LOJA FICOU HORRIVEL COM ESSE APP, NÃO INDICO NINGUEM AO MENOS SE QUEREM TER DORES DE CABEÇA
Hi,
I am sorry to hear your feedback. Did you check your site speed before and after installing our app? Because our SEO Suite app cannot lower your site speed, it even helps improve site loading speed by optimizing images, pre-loading the pages. Other functions of the app help to improve site ranking on Search result.
I wanted to reach out and assist you in finding out what is the actual factor that makes your site speed worse. And we can give the best advice on how to optimize it.
I sent you a follow-up email so kindly get back to me to sort out this problem for you.
Regards,
Rainy from AVADA
I uninstalled the theme because this app caused the theme to crash.
Numerous .aio files need to be removed and code modified after uninstallation.
Hi,
This is Daisy, your account manager at AVADA. I am writing this email to follow up on your 1 star- experience with our SEO Suite app.
First of all, I am so sorry to hear that you can not use our app any more because of the crash. We never want this to happen to you and will do everything we can to bring everything back to its original version.
There is an function to auto remove code before uninstallation. Please click on this button to remove all app code before you uninstall the app (https://prnt.sc/CgHYCvXM6SJm)
We are working hard to reproduce the issue and really need your cooperation to figure out what was wrong.
At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update.
Thank you
Daisy