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Nice and Smooth Support team. Special Thanks to Esther and Gideon. It was very good experience with them.
it is amazing and to speak with Esther is a pleasure. thanks!
I installed the app and was having some minor issues with positioning of the button and the size of the window. Contacted support and within 30mins everything was sorted out for me. Great app, even greater support. Highly recommend.
Great App. More importantly i had an issue where the size charts disappeared from shopify and i could not seem to remedy myself. I Messaged support team and they resolved issue with in the hour without any input from me. Well Done
This app has been great for my small business! Fennic helped me with getting it to display properly on my site efficiently and kindly. Great service and app :)
Prakash was excellent, super fast, helpful and had a sense of humor too. All important things to make my day better!
Had some problems with the app out-of-the-box. Support wouldn't give up and kept on trying to help me when I thought about finding a different app. They managed to got ik working and we are using it now. Works well. And great support :)
Hello,
I am Daisy from AVADA Team.
Thank you so much for taking the time and give us your valuable feedback!
Firstly, we are sincerely sorry to hear that you have not an unhappy experience with our app. As I am a merchant myself, I know how frustrating things can get!
Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?
1. Document links
I have checked on support links in the app and I see that they are still working.
2. Size chart does not show
I am assuming that you were trying to set up a size chart for products with certain conditions. However, the size chart did not show because of incorrect conditions.
Could you please let me know the products that you want to add the size guide to?
Our technical team is ready to help you to add or custom the size guide as you want.
We value your business and hope to win back your trust. Meanwhile, If you have any additional feedback or cause for concern, please do not hesitate to reach out.
Thank you so much for your cooperation! I am really looking forward to hearing from you.
Best regards,
Daisy
Definitely, the best size chart app that exists right now in terms of functionality and support. Not to mention, Emily from support was extremely helpful and spent over 3 hours trying to set up the complex task I had.
Thanks for sharing your positive review of our app. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our size chart app.
Regards,
AVADA Support Team
I had an issue installing, so I messaged them. Within two minutes Juliana had me up and running. She was clear, concise and knew exactly how to fix my issue. Highly recommend!
I used this app to add a size chart to my store on my product page. Really easy to use app and very helpful support team. They were quick to respond to any inquires I had.