Awin ‑ Affiliate Marketing

Lieber Advertiser,

vielen Dank für das konstruktive Feedback.

An dieser Stelle möchten wir hervorheben, dass wir das konstruktive Feedback an unsere Produktentwicklung weitergegeben haben und durchaus ernst nehmen. Aktuell können wir jedoch keine konkrete zeitliche Einschätzung treffen, inwiefern weitere Updates erfolgen werden. Gleichzeitig möchten wir betonen, dass wir den Feature-Umfang sehr intensiv im Rahmen der bisherigen Kommunikation erläutert haben und es laut unserem Verständnis zu einer unterschiedlichen Auffassung kommt, welche Funktionalitäten das Plugin aufweist.

Viele Grüße
Dein Awin Team

We're really sorry to hear about the ongoing frustration you've experienced with syncing your product feed. We understand how discouraging it is to keep receiving setup documentation when you've already completed the steps and the issue still isn’t resolved. That’s not the level of support we aim to provide.

We’d like to take a closer look at your specific case to better understand what’s going wrong and ensure it’s escalated to the right technical team. Please reach out to our Support team via https://success.awin.com/s/contactsupport, using the subject line "Shopify Review", and include your account ID and a brief description of the problem. We'll do our best to assist you more effectively.

Best regards,
The Awin Team

Hi Best Ceramics,

Thank you for sharing your feedback.

We're sorry to hear that your experience with the Essentials Service did not meet your expectations. We strive to support all of our partners effectively and did make multiple attempts to engage both before and after the program went live. This included outreach during the setup phase, a dedicated Launch Call offer (which was declined in favor of email communication), and timely responses with detailed guidance and resources. While we regret that these efforts did not lead to the results you were hoping for, we remain committed to helping our partners succeed and are always open to further collaboration or feedback to improve the experience.

If you need assistance, please don’t hesitate to contact our support team directly: https://success.awin.com/s/contactsupport?language=en_US. We’re here to help and ensure you get the most out of the service.

Best regards,
The AWIN Team

We’re sorry to hear that your experience with Awin has been disappointing. We’d love the chance to understand what went wrong and how we can make it right. Please reach out to our customer support team at https://advertiser-success.awin.com/s/contactsupport?language=en_GB, and we’ll do our best to assist you.

Best regards,
The Awin Team

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you’ve encountered with the Shopify integration and the overall usability of the AWIN platform. We understand how important a seamless experience is and regret any inconvenience this has caused.

We would appreciate the opportunity to assist you directly. Please contact our support team via this link: https://success.awin.com/s/contactsupport?language=en_US, and we’ll ensure your concerns are reviewed and addressed as a priority.

Thank you again for bringing this to our attention.

Dear Velodrom CC,

Thank you for taking the time to share your experience. We're truly sorry to hear that you've encountered these issues, and we understand how frustrating this must be.

We take concerns about attribution and billing very seriously, and what you’ve described is not the standard we aim to uphold. We’d really appreciate the chance to investigate this further and clarify what happened. Please reach out to our Support team via https://success.awin.com/s/contactsupport using the subject line "Shopify Review" and include your account ID along with a summary of the issue. This will allow us to escalate the matter and ensure it’s looked into promptly by the appropriate team.

We want to be fully transparent and work with you to resolve any misunderstandings or errors. Thank you again for your feedback, it helps us improve.

Warm regards,
The Awin Team

Hi Sprints INC,

Thank you for your review and we apologize for any frustrations you have experienced when working with Awin. If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://success.awin.com/s/contactsupport.

Otherwise, you can reach us via email at US-AdvertiserSupport@Awin.com. Sometimes our emails go to spam; if you don't receive a response from us we recommend checking that folder.

Sincerely,
The Awin team

We're sorry to hear about your experience. We offer a range of how-to guides, video resources and provide a range of service levels to ensure you can make best use of our platform. If you are still having issues, please contact: uk-accdevelopment@awin.com who will be able to assist further.

We're really sorry to hear about your disappointing experience. This isn't the level of service we aim for, and we apologise for any inconvenience caused.

To get to the bottom of the commission miscalculation swiftly, we'd appreciate it if you could email: dach-technicalclientsupport@awin.com and share more details.

We're committed to making things right, and your feedback is crucial in helping us improve.

Hi Belle Vous Beauty,
We're sorry to hear you haven't enjoyed your experience with Awin and our Shopify app. Our goal is to always provide best-in-class solutions and support. For quick training and support using our platform, our Advertiser Success Center is your best place to start: https://advertiser-success.awin.com/. Additionally, our team is happy to further assist and you can reach them via email at US-AdvertiserSupport@Awin.com. Sometimes our emails go to spam; if you don't receive a response from us we recommend checking that folder.

Sincerely,
The Awin team