Awkward Styles Print on Demand

I would give them a zero star review if I could. I've used multiple PoD companies in the past from the most popular to local companies in my area using Ship Station to connect to them. Someone told me to try Awkward Styles since it's one of the cheaper ones out there it could save a lot of money. I wish I just went with another provider. First, they can't print vibrant colors. Our shop has some neon colors inspired from some 80s designs. They don't even come out as pastel they come out as just the most boring tones of that color. Beyond that, their customer service is the worst I've ever experienced. They don't understand the problems they're talking about and they don't work hand-in-hand with the production team. This means that even if you claim your product was printed incorrectly the second time they send it to you it'll look exactly the same as the first time they sent it to you. So there are no improvements between prints. One of our clients ordered a tee with a maroon lettering. They ordered two adult tees and one child tee. The child tee was correct. It was maroon lettering and they kept it. The adult tees; however, both came out as a dark brown. So we requested a reprint, right? Things happen and that's understandable. So they reprinted it and they came out the same shade of brown. So I reached out to their customer support to reprint again and make sure they got the coloring right this time. Even requesting a picture before they ship to make sure everything is okay. They said they wouldn't send me a picture before shipping. They proceeded to ship it and then tell me that "they can't print the red color and this dark brown color was a close as they could get" despite the face that they sent this same client a shirt with the exact print we needed. Terrible customer service, terrible company, I highly suggest finding a different PoD company. This one is bad. We're in the process of switching to an alternative right now!

Products have good quality and colors are vibrant, i've had trouble with other providers but not with this one. 100% would recommend :)

I'm very unhappy that I spent over 30.00 on a sweatshirt that was overpressed and you can see the faded and discoloration because of it. I reached out to request a reprint and was rejected. I have been consistently ordering from the company and have never issued a complaint. I take pride in giving my customers the best quality merchandise and I see this company does not feel the same. I have decided to cancel this app. Oh and by the way, the overpressed fade is still there even after the wash as I knew it would be.

At first the set up on sending to production and tying your shopify account in for production orders was a little confusing, but since that has been taken care of, we havent had any issues. The customer service with Awkward Styles is amazing, the turn around on orders is quick. People have been so happy with the quality.

I won't work with Awkward Styles again. I initially found them on Printify and had good results with them. But without the oversight of a third party, they aren't trustworthy or reliable. I mostly use Printify for the products in my store but there are a few products that Awkward Styles offers through its own app that they don't offer through Printify, so I added their app and those items to test them out. I'm glad I didn't add more than a few items because I've pulled all of them after a terrible experience trying to get truthful information about a manual order placed weeks ago. First, it was all printed and there were just a couple of steps before it shipped. Then they said only one item was printed. When I asked them to cancel they came back and it had suddenly and magically shipped. But two days later USPS still says they don't have it. And bonus--they shipped it Parcel Select, so it could be another two weeks before it arrives. Awkward Styles is either dishonest or incompetent. It's a shame because their printing is pretty good. But the setup and interface of the app leave much to be desired. I recommend using Printify. You'll still be able to offer Awkward Styles products if you choose (although I'll be removing those from my shop as well after my experience). But the app is easier to use, you get the oversight of Printify to help keep Awkward Styles honest and there are more products and providers. I'm really disappointed in this app and this company. I had really high hopes for it.

App is Easy to use straight forward. Customer service is very prompt and very helpful. Prices are very fair. There are a few things I believe should be added or restructured which would send Awkward Styles over the top.

After doing some research and checking out other vendors, I found out that my problem with the square box showing on the front of my garments is a common problem with DTG printing on black garments. This is a thin layer of a glue-like substance that is a process of pre-treatment. I guess, I wasn’t the lucky one, because it was very noticeable for me on two of my garments and not so much on the other ones. This really should have been caught in the QC process, which I heard from a person from Awkward Styles is a rigorous three (3) step process. I submitted several claims and look forward to getting credit for these garments, because my orders are still coming in, and I am happy with Awkward Styles and have no plans to go elsewhere. So, I will leave my review rating as it is, because this really was a problem that will likely happen again but should have been caught before sending my garments out.

Used the app to create designs, I wish it can let me adjust my product designs on the already made designs instead of starting all over each time, even when I make a mistake or change my mind. If there is a way to do this, please let me know. Very frustrating since I know SPOD allows one to make changes. Also need more variety of hats, no decent hats except for one and beenies. need more products.

Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.

Response is too late, too little. Have been struggling to just integrate into Shopify, though all connected, billing & cards added, the products don't synchronise. Haven't used them so can't tell about their quality. But customer service and ease of business is absolutely lacking.