B: Wholesale Customer Accounts
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
Recensioni (142)
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In base alla valutazione
Excellent App, seamless transitioning for net terms and aesthetically takes on your theme settings. Emma and Ly Tuan Linh were most helpful.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
great customer service. Jennie P in particular has always been there to help!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
Very good support from the BSS team that help us every with issue that we can have, best B2B app !
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.
Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.
We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.
Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.
Thank you so much for your understanding!
For someone new to Shopify, BSS Commerce has been super helpful for me. I’ve worked with a lot of developers and designers on web projects in my past and these guys have been really on the ball.
I needed a solution to handle my customer onboarding. Since the out of the box Shopify login only handles a limited amount of inputs I need to capture additional customer information when users create accounts. Emma, Hoang, and Nguyen have been very helpful and accommodating to my numerous requests. They tirelessly toil to make sure that I’m getting everything I need.
My business is a wholesale only business and we service a wide variety of customers. This means that I need a user interface that is easy to use for all types of users at different levels of technical ability. Each time I reach out to the team at BSS they respond promptly and are eager to help me accomplish my goals for my site. I’ve needed a lot of help to get up and running so far. Emma is punctual with her responses and her developers Hoang and Nguyen have simple solutions for me.
Thank you so much for your kind words and taking the time to drop us a 5-star review! We really appreciate it. It's wonderful to hear how our team has been so helpful and accommodating to your requests. We'll make sure they know how much their hard work has been appreciated.
i had a great support from emma and the technicians (Vu Phi Hung and Cuongnvm); they helped me to configure the app with the goal that i wanted to reach with the app and Emma has been every time very fast to answer me. great service and this app is perfect for a b2b shop.
Ho avuto un grande supporto da emma e dai tecnici (Vu Phi Hung e Cuongnvm); mi hanno aiutato a configurare l'app con l'obiettivo che volevo raggiungere ed Emma è stata sempre molto veloce nel rispondermi alle problematiche che incontravo. ottimo servizio e questa app è perfetta per un negozio b2b. raccomandata a tutti.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I used this app in combination with B2B wholesaler solution. The support team helped us to customize the portal. The design fits perfectly with our website. Furthermore, they assisted us throughout our project and was very reactive. Emma answered all my questions and accompanied me throughout the project!
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Jonas N. | Customer Support Executive is an amazing supporter and his dedication is much appreciated, in every problem and gap I was facing with the app, his team was directly jumping in and making my life easier. Great app for credit customers, place an order now and purchase late. totally recommended!
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Emma was helpful, prompt and knowledgeable in her assistance during the my trial period of using the app.
She was able to help me troubleshoot the Net Terms feature and help recommend solutions for the challenges that I faced.
Thank you so much for your 5-star rating!
We are glad to learn that our agent's assistance during your trial period was helpful, prompt, and knowledgeable. We will ensure to continue to provide our customers with such exemplary service.
Thank you again!
The support for this app is really incredible. I spoke with Jonas Nguyen and worked with Nguyen Minh Dang on some customizations. They were very helpful. The app is pretty great. We ended up not using it yet because it was missing a feature we need (custom text box that shows on the admin order page), but Jonas assured me it's a feature they're working on adding and once it is, I'll be coming back to this app.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!