B: Wholesale Customer Accounts

The support for this app is really incredible. I spoke with Jonas Nguyen and worked with Nguyen Minh Dang on some customizations. They were very helpful. The app is pretty great. We ended up not using it yet because it was missing a feature we need (custom text box that shows on the admin order page), but Jonas assured me it's a feature they're working on adding and once it is, I'll be coming back to this app.

As of right now, there are a total of nine five-star reviews for the “B2B Portal/Net Terms” app. While this may be a newer app, I can tell you that you will not be disappointed. 9 out of 9 happy happy customers, and we are now the 10th! Great app! I promise that you will not be disappointed when working with B2B. Customer service has been the best! I mentioned a few things to Stephanie that would make using the B2B program even better for us within our store. She then met with Tuli (tech programmer) and the rest of the B2B app team. They immediately went to the drawing board to turn my recommendations into a reality! Where else do you get that kind of customer service without someone trying to charge you? The B2B team has been amazing and has gone above and beyond my expectations! If you have difficulty setting up the B2B app, let them know, and they will set everything up for you! You can request a screen share meeting with B2B or go back and forth through their chatbot or by email. They are very responsive and on top of everything! I would give them a higher star review, but I cannot give them more than a five-star review. Hats off to Stephanie, her tech engineer named Tuli, and the rest of the B2B team. The “B2B Portal/Net Terms” app is phenomenal for anyone wanting to set up B2B within their website. B2B's apps have been phenomenal! Aside from the most outstanding customer service, B2B's apps work great! I hope that the B2B apps from BSS Commerce continue to grow by leaps and bounds, and the customer service they provide remains the same. I look forward to growing our business with B2B apps! If my review hasn’t sold you on trying B2B apps, I don’t think anything will. We are B2B apps #1 fans! Great work, Stephanie, Tuli, and the rest of the B2B Team!

Excellent customer service and help solve the problem very quickly. They also helped do custom configurations.

Very easy to use, customer service - EMMA is also very patient, their team will try their best to solve the problem for us. highly recommended！！！

The application perfectly complies with the proposed solution, and the help service is fast and efficient. I recommend it 100%

Once again a fast and efficient service from the team. The app was quickly adapted to our theme and we are fully satisfied. We will definitely use more products from here for our B2B shop

This app is quite simple considering my expectation for a B2B Customer Portal. However, good to see that the team is all ears to my suggestions and I believe that they will make the app better soon. You can also let them know if you have any ideas to improve the app. Still, I'm happy with current features and the price

First, let me start by saying that the B2B portal and net terms app for Shopify is an excellent addition to any B2B eCommerce store. This app is designed to help merchants offer their customers the option to pay on net terms, which can be a significant benefit to businesses that have cash flow constraints.

One of the standout features of this app is how easy it is to use. The app integrates seamlessly with Shopify, and once installed, it allows merchants to set up net terms for their customers quickly. Merchants can set custom terms for each customer, such as 30 days, 60 days, or 90 days, and they can also set credit limits and credit terms based on their business needs. The app also has a range of other useful features, including automatic credit checks, automated invoicing, and payment reminders, which can help streamline the invoicing and payment process for both merchants and customers.

Another aspect of the B2B portal and net terms app that I appreciate is the level of support offered by the team. In particular, I had the pleasure of interacting with Emma from the support team, who was incredibly helpful and knowledgeable. Emma was able to answer all my questions promptly and provided clear, concise instructions on how to use the app. I found her to be a great resource for anyone who might be new to the app or has questions about its functionality.

When I encountered a technical issue with the app, Hoang was able to quickly diagnose the problem and provide a solution. He was patient, friendly, and provided excellent customer service throughout the entire process. Thank yo

Overall, I would highly recommend the B2B portal and net terms app for Shopify to any business that wants to offer their customers the option to pay on net terms. The app is easy to use, has a range of useful features, and comes with exceptional support from the team, including Emma from the support team and Hoang Van Luan from tech support. If you're looking for an app that can help streamline your invoicing and payment process, this is definitely one to consider.

I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

This app offers great features, friendly user interface. I love the function of doing bulk order based on customer tags, that's very helpful for my business. More importantly, their customer service team is amazing, shout out to Stephanie who provided me top-notch support and answer me all the questions of 1st time using this app.