BSS B2B Order, Request a Quote

*Great support despite some missing features*

We have been using BSS B2B Quotes actively in our Shopify set-up and especially want to highlight the support team — it is truly outstanding.

No matter what time we contact the live chat, we receive a response almost immediately. The support staff is always friendly, knowledgeable, solution-oriented, and genuinely committed to helping. We work with many Shopify apps and therefore have a lot of experience with different support teams, but BSS support is definitely among the best we have ever experienced.

The app itself works well and offers several useful features. One thing we especially appreciate is the ability to add custom fields, such as VAT numbers or internal PO numbers for customers, which is very helpful for B2B processes.

That said, there is still room for improvement regarding analytics and workflow functionality for our specific needs. For example, it would be very useful to have:

* a clearer list view of all quotes

* visibility of the quote value directly in the overview

* a history showing when a quote was sent to the customer

* better reporting and analytics features overall.

Additionally, it would be much more convenient if customers could convert quotes into orders themselves. Currently, this has to be done manually in the backend, which creates additional email communication and extra work.

Despite these points, we are overall very satisfied — mainly because of the exceptional support. It is rare to find such a responsive and dedicated support team.

Main support agents were Lux and Sammy. But also Hugo, Emma, Jeff, and Dylan.

This app packs a lot of features, but it comes at a cost. I spent a bit of time evaluating several solutions to find the one that best fits our needs. The customer service team is nice and accommodating, but responses take a day. At least for my time zone (PST). There are a lot of features, but some basic features are placed in a higher price tier, where many other apps have them for free, or in the first price tier. Also, some of the features do not work with all themes. Their team is willing to help with installation if needed, though. Ultimately, we chose a different app, but this one is a good one. It is one of the highest priced ones, but if you're willing to spend the money, and they have the features you need, you will most likely be happy with it.

We have been using their service for some time now. Their support is quick to respond and trying their best to solve the issues raised. They helped me install the app when I couldn't. App is easy to understand.

Although I am missing some features I wish is resolved in the future, which is more about shopify's issue. What I mean is that the product that is hidden shows up as a blank space on collection page and you have to scroll through multiple pages before you can see a product which is not hidden because of product sorting.

Great functionality, but could be more intuitive on the back end! Overall very helpful to our clients.

Ran into some problems at first, but support was quick to resolve them.