B: Wholesale Customer Accounts

B: Wholesale Customer Accounts

評價 (142)

整體評分
4.9
各級評分數量
  • 96% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2021年12月14日

As of right now, there are a total of nine five-star reviews for the “B2B Portal/Net Terms” app. While this may be a newer app, I can tell you that you will not be disappointed. 9 out of 9 happy happy customers, and we are now the 10th! Great app! I promise that you will not be disappointed when working with B2B. Customer service has been the best! I mentioned a few things to Stephanie that would make using the B2B program even better for us within our store. She then met with Tuli (tech programmer) and the rest of the B2B app team. They immediately went to the drawing board to turn my recommendations into a reality! Where else do you get that kind of customer service without someone trying to charge you? The B2B team has been amazing and has gone above and beyond my expectations! If you have difficulty setting up the B2B app, let them know, and they will set everything up for you! You can request a screen share meeting with B2B or go back and forth through their chatbot or by email. They are very responsive and on top of everything! I would give them a higher star review, but I cannot give them more than a five-star review. Hats off to Stephanie, her tech engineer named Tuli, and the rest of the B2B team. The “B2B Portal/Net Terms” app is phenomenal for anyone wanting to set up B2B within their website. B2B's apps have been phenomenal! Aside from the most outstanding customer service, B2B's apps work great! I hope that the B2B apps from BSS Commerce continue to grow by leaps and bounds, and the customer service they provide remains the same. I look forward to growing our business with B2B apps! If my review hasn’t sold you on trying B2B apps, I don’t think anything will. We are B2B apps #1 fans! Great work, Stephanie, Tuli, and the rest of the B2B Team!

Mama Shawna™
美國
使用應用程式 8天
BSS Commerce 已回覆 2021年12月26日

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

編輯時間:2023年4月6日

Excellent customer service and help solve the problem very quickly. They also helped do custom configurations.

Home Fragrance Co. AU
澳洲
使用應用程式 6天
BSS Commerce 已回覆 2023年4月11日

Thank you for the 5 star review! We are happy to hear that you appreciated our excellent customer service and our ability to help you quickly. It is great to hear that our team also set up your custom configurations. We appreciate your positive experience!

2023年5月12日

Very easy to use, customer service - EMMA is also very patient, their team will try their best to solve the problem for us. highly recommended!!!

ZOSI Technology Co., Ltd.
中國
使用應用程式 6天
BSS Commerce 已回覆 2023年5月16日

Thank you so much for your 5-star rating!

We are delighted to hear that you found our platform very easy to use and appreciate your positive comments about our customer service. Thank you for your kind words and for highly recommending us.

2022年9月13日

The application perfectly complies with the proposed solution, and the help service is fast and efficient. I recommend it 100%

B2B PICSIL SPORT
西班牙
使用應用程式 4天
BSS Commerce 已回覆 2022年12月12日

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

2022年6月28日

Once again a fast and efficient service from the team. The app was quickly adapted to our theme and we are fully satisfied. We will definitely use more products from here for our B2B shop

shop.nortec
丹麥
使用應用程式 4天
2021年8月21日

This app is quite simple considering my expectation for a B2B Customer Portal. However, good to see that the team is all ears to my suggestions and I believe that they will make the app better soon. You can also let them know if you have any ideas to improve the app. Still, I'm happy with current features and the price

DetectOn Pty Ltd
澳洲
使用應用程式 4天
BSS Commerce 已回覆 2021年8月24日

Thank you, Joseph.

Your suggestions are very valuable to our app and we will update new features soon for you to enjoy.

And for other customers, if you have any ideas to improve our app, we are all ears!

2023年2月22日

First, let me start by saying that the B2B portal and net terms app for Shopify is an excellent addition to any B2B eCommerce store. This app is designed to help merchants offer their customers the option to pay on net terms, which can be a significant benefit to businesses that have cash flow constraints.

One of the standout features of this app is how easy it is to use. The app integrates seamlessly with Shopify, and once installed, it allows merchants to set up net terms for their customers quickly. Merchants can set custom terms for each customer, such as 30 days, 60 days, or 90 days, and they can also set credit limits and credit terms based on their business needs. The app also has a range of other useful features, including automatic credit checks, automated invoicing, and payment reminders, which can help streamline the invoicing and payment process for both merchants and customers.

Another aspect of the B2B portal and net terms app that I appreciate is the level of support offered by the team. In particular, I had the pleasure of interacting with Emma from the support team, who was incredibly helpful and knowledgeable. Emma was able to answer all my questions promptly and provided clear, concise instructions on how to use the app. I found her to be a great resource for anyone who might be new to the app or has questions about its functionality.

When I encountered a technical issue with the app, Hoang was able to quickly diagnose the problem and provide a solution. He was patient, friendly, and provided excellent customer service throughout the entire process. Thank yo

Overall, I would highly recommend the B2B portal and net terms app for Shopify to any business that wants to offer their customers the option to pay on net terms. The app is easy to use, has a range of useful features, and comes with exceptional support from the team, including Emma from the support team and Hoang Van Luan from tech support. If you're looking for an app that can help streamline your invoicing and payment process, this is definitely one to consider.

Arber Studio
荷蘭
使用應用程式 大約23小時
BSS Commerce 已回覆 2023年2月23日

Thank you so much for taking the time to provide your 5-star rating and share your positive experience with our B2B portal and net terms app for Shopify. We are incredibly grateful for your kind words regarding the app, as well as your appreciation of the support and customer service you have received from our team. We will continue to strive for excellence and make sure all our customers are provided with the best experience possible. Thank you again for your loyalty and support!

2023年11月5日

I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

Gloo Books
美國
使用應用程式 17天
BSS Commerce 已回覆 2023年11月13日

Hi there,

We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.

We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.

Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.

We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.

Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.

Thank you so much for your understanding!

2021年11月22日

This app offers great features, friendly user interface. I love the function of doing bulk order based on customer tags, that's very helpful for my business. More importantly, their customer service team is amazing, shout out to Stephanie who provided me top-notch support and answer me all the questions of 1st time using this app.

COZYER
澳洲
使用應用程式 大約4小時
BSS Commerce 已回覆 2021年12月8日

Thanks for your kind words.

Enjoy our B2B apps now and let me know at sales@bsscommerce.com or Live Chat in case you need further support from our team.

Best,

Steph and BSS Commerce Team.

2022年1月3日

B2B顧客向けのアプリを探しているときにトライアルで使用しましたが、結局、同社のB2B/Wholesale Solutionを導入しました。
Stephanie含めカスタマーサポートチームの対応は早く、とても丁寧でした。弊社のサイトの作りが少しユニークなところがあり、時間がかかりましたが、そのようなカスタマイズにも応じてくれました。とても感謝しています!!

クスミティー 公式オンラインブティック
日本
使用應用程式 大約1小時
BSS Commerce 已回覆 2022年1月6日

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!