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Some bugs appear sometimes, but the support is always really responsive and professionnal.
Thank you for your 4 star rating!
We are delighted that you appreciated our responsive and professional support despite the bugs sometimes encountered.
However, you seem not fully satisfied with our app yet so hopefully we will have more chances to assist you further to revise your experience.
If you might need any further support, don't hesitate to contact us at "support-sbc@bsscommerce.com".
The app has all the functions you need for your B2B shop and the support is incredible. Full recommendation!
Amazing support staff! Fixed the issues straight away and answer questions very quickly, brilliant app for my wholesale business! Thank you
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
The application performs all the promised functions perfectly. Additionally, I would like to say about the support; manager Jolie is always in touch and ready to help.
We have found the B2B Wholesale Solution an excellent add-on to give our site the extra functionality we required.
Whenever we have had queries the BSS team have been very responsive and effective at dealing them.
Highly recommend the team and app.
The customer service is really great and endeavours to answer all questions and help you quickly. The app sometimes rounds the prices a bit strangely. But I can recommed 10/10
App does what it needs to, works great, the development team were helpful in implementing it into my theme.
Installed the app. Went to enable it and is showed all our retail price listings to the public as WHOLESALE prices. Imagine all our customers getting products at wholesale prices. Complained to support, They were helpful but did not solve problems. Wanted a refund for the huge cost in lost revenue, They said no, so we uninstalled the app and it crashed our site . Froze the Check out cart and paralized sales for 6 hours. What a joke. You guys should not be selling this rubbish. You have cost us thousands in lost revenue.
Hi there, this is Jonas from BSS Commerce. So sorry for the inconvenience that you faced.
I've double-checked the conversation you had with one of our agents and it seems like she has shown you the cause of the issue already.
Our dev said that the actual issue was caused by the theme, not our app. We have removed our app code from your site yesterday and also helped you fix the issue with the theme.
Hopefully, you can double-check one more time on your end and revise your experience. Thank you so much!
good customer service, thank you!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Jena and the BSS team were amazing! I encountered a handful of snags and speed bumps, and they displayed patience, provided informative assistance, and promptly addressed and fixed every problem I had on the site. They even got on the backend of my site and corrected problems instead of just sending me to a help blog like most app do.. I initially considered a free wholesale app, but their prompt and solution-driven service became the decisive factor for me. I am choosing to stick with them because I trust that they will be there to help resolve any problem that may arise in the future.