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Joy Nguyen and the technicians Hoang Van Luan, Nguyen Quoc Cuong, Trinh Viet Anh made an outstanding job at ironing out the flaws after my initial installation.
There was a few theme related, a few caused by me and a few others on the way but they made sure to help me fix all of them in a timely manner and even help me integrate with one of their other apps.
The functions are great when its up and running so thank you for having the best support team to make sure it gets up and running!
Thank you for your 5-star rating! We are delighted to hear that our agents were so diligent and detailed in resolving any initial installation flaws for you. Their hard work and dedication is greatly appreciated, as it ensures our clients are able to use all of the great functions our service has to offer. We are grateful for your kind words!
The team is very supported and answers very fast. My problem was fixed within a few hours. I can recommend this app for everyone who is looking for B2B solution
Thank you so much for your 5-star rating!
We are so glad to hear that you have had such an excellent experience with our app and team - we are truly humbled to have gained your trust, and we are more than pleased that your issue was resolved quickly.
We understand how vital timely service is for businesses, so we're grateful that you were able to experience that with us!
Great and quick customer service. I've had many customization requests that they have helped me with. The app itself is easy to use and offerers some great features. I highly recommend B2B!
Thank you so much for your 5 star rating! We're so happy to hear that our customer service is great and quick and that we've been able to help with your customization requests. We're also glad that you find our app easy to use and enjoy its features. We appreciate your recommendation and thank you for your loyalty and support.
We use this app for our reseller clients. We are very happy about this solution cause its much easier for our clients to order and also the selling volume of the resellerd get up.
The Support team is super fast and resolves every issue immediately.
Great app
Thank you for the 5-star rating!
We really appreciate your positive review. We are glad that you find our app easy for your reseller clients to order, and that their selling volume has increased significantly. We are also delighted to hear that the support team is responding quickly to address any issues you may have.
We appreciate your feedback!
i had a great support from emma and the technicians (Vu Phi Hung and Cuongnvm); they helped me to configure the app with the goal that i wanted to reach with the app and Emma has been every time very fast to answer me. great service and this app is perfect for a b2b shop.
Ho avuto un grande supporto da emma e dai tecnici (Vu Phi Hung e Cuongnvm); mi hanno aiutato a configurare l'app con l'obiettivo che volevo raggiungere ed Emma è stata sempre molto veloce nel rispondermi alle problematiche che incontravo. ottimo servizio e questa app è perfetta per un negozio b2b. raccomandata se vuoi fare vedere i prezzi per clienti diversi.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I have installed the app and it worked directly after installation. Both on regular Shopify and Plus version. The functionalities of this app are quite impressive and the support is super. I am using this app to solve the complex VAT excempt rules in Europe and have created different forms for private or business customers with VAT number. Based on the forms I show the prices incl. or excl. VAT automatically. I have exchanged several emails with Customer Support Executive Emma. Together with the Technician, Nguyen, she answered all my questions within 24 h. I had some questions about the app’s functionality and needed some changes specific for my shopify theme. Not one question or request for change is to much. And all this support is included in the monthly fee. No wonder that I am a happy customer of the BSS B2B/wholesale solution for Shopify.
BSS has been very helpful getting me up and running with my site’s backend features. I was skeptical at first that they would be able to handle my requests and questions but Emma, Hoang, and Nguyen have come to my rescue numerous times.
My business needs certain UI/UX requirements to help our customers navigate our site. Things like Net Terms and quick ordering have to be integrated in our site because we only sell to wholesale customers. These guys have been spot on answering all of my questions and helping me get my site up and running.
Since it’s a huge part of what my business requires to operate effectively Emma, Hoang, and Nguyen all understand how important it is that I get these requirements done in a timely manner. Each time I send over questions or changes I need made they always respond with a plucky can do attitude and as a first timer to Shopify Apps I have been thrilled with the service they have given me so far.
Thank you so much for the 5-star rating! We really appreciate your kind words and are so glad that our agents were able to help you with your project. We're so glad that you got the results you needed and we're humbled that we can be a part of it. It really means a lot to us!
This app works great and saved us money. Their tech support is excellent you just need some patience with the time difference but they have helped me get everything running well. We are also suing their B2B Login Access Management app.
BSS Commerce is a very good company if you need a working app. We had a lot of changes to the wholesale solution app so that it fits our needs and legal requirements. Emma and her technician Nguyen Thanh Phong did a very good job. They even worked some overtime to make the app work. Emma and Nguyen implemented all changes very quickly according to our wishes.
We have also installed another app - Product Options from BSS Commerce. Emma and her team are also working at the moment to make everything possible so that both apps are working perfectly togheter.
Emma also replies very quickly to all of my questions an explaines things very well, too.
We are really satisfied and excited to see the result of the both apps in the end.
Currently we cannot report any negative points.
Many thanks to Emma and Nguyen for their help and work.
Thank you for your wonderful 5 star rating! We are so pleased that you are experiencing such great success with our Wholesale Solution app, and we are impressed by the initiative and hard work that our agents put in to ensure that the app meets your needs and legal requirements. We are delighted that you are so satisfied and we can’t wait to see the final result. Thank you again for your excellent rating and kind words.
Just had contact with B2B/Wholesale Solution due to a compatibility problem. They were prompt in answering and within 24 hours they had solved the problem. Thumbs up. That was fast
Thank you so much for your 5-star rating!
We are thrilled that you had such a great experience with B2B/Wholesale Solution and had your problem resolved within 24 hours. We are committed to providing our customers with the best and fastest service possible.
We appreciate your support!