BSS: B2B & Wholesale Solution

Your support is great, friendly and quick to communicate with Emma. Good work.
Installation of the app was easy, in the test phase I was able to test all functions. I was able to set everything up easily with the help of the help and instructions. The package covers many business solutions and works perfectly. Then I had requests, which were fulfilled in the test phase, quickly and professionally. The programming was expanded quickly, and I suggested even more advanced features, it will be solved soon :)

This app work great for both the custom registration form and the price list per customer tag. We needed a little help with styling the registration form anf support was very quick and friendly.

Jennie is very helpful. I appreciate the timely and effective response from the support team. Overall, I highly recommend this app to anyone looking for reliable support.

Great app! We wound up steering away from this style of wholesale program, but the support team is great and it's clearly a fantastic fit for tons of stores.

BSS's support team have been fantastic with assisting me with setting up their app integration with our Shopify store. The installation of some features is a bit tricky and they quickly fixed issues that came up when I tried to install myself.

Definitely recommend them for their quick responsiveness and great attitude.

Absolutely amazing app, exactly what I needed to create a wholesale account without affecting retail customers. The support from the developers was so quick and easy, they were fast and understood exactly what was required.

[UPDATE] While B2B has obviously taken great strides to address my previously reported issues, they are still missing the mark, especially regarding communication. B2B has begun sending out weekly updates to note the changes ALREADY made within the past week, but unfortunately all communication is still reactive, rather than proactive and there is no acknowledgement of basic change management practices. Ideally, we would love to be notified before new enhancements are put in production and given the chance to test with a test environment or at least update our own code to match. Instead, we are notified after-the-fact and in such general terms that we don’t always know the exact changes that were made. For example, there was a recent update to the API response received upon failure to update a price rule. The layout of the JSON response was so different from the previous responses that our process posting the updates could no longer recognize failures. This change resulted in hundreds of price rule updates failing without retries or notifications. End result: our catalog pricing is completely off and must be diffed back in. This has resulted in the lost of not only orders, but a partnership that was under discussion. All things considered, I am rather surprised that this is such a highly-recommended solution in the Shopify App store.

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On the surface, it looks like a really good tool, but our experience has not been stellar. In the end, better communication and follow up would be a very helpful.
Here is a rundown on the issues we have/are encountering:

- The B2B/Wholesale team updates the app with no advanced notice and no release notes. Which wouldn’t be a big problem except that recently most updates have included changes that break the solution. This has resulted in a wide range of issues including - but not limited to - inaccurate pricing, inconsistent pricing, no pricing, and in the most recent incident – selling all items on the site for $5 each. Without advance notice we cannot even plan to test or be on alert for potential issues, which leaves us at the mercy of the customer reporting issues.

- Additionally app updates have – more than once – overwritten our custom code in various places on the site, resulting in inaccurate/incomplete information displayed to the customer. We have had to rollback or modify their changes several times to correct introduced bugs.

- We have two outstanding issues at present where:
o Liquid code contains multiple price rules for same item (only one rule defined) – customers may see either price (seems to be selected at random)
o In rare circumstances, the prices displayed to customer change when either added to the cart, or during the checkout process.

- Updates have been pushed to the API without warning and without documentation which changed how the API responds to calls, resulting – in one instance – in the creation of thousands of duplicate price records. The API online documentation has still not been updated to reflect these changes, though we did get them to rollback (or at least change again) the issue that caused the duplicate price records.

- We have submitted many tickets to customer support. While we have had great support on some tickets, others have been very poorly handled – in one instance our ticket was merged with a ticket from an entirely different customer and we started getting copied on that customer’s ticket updates, and we believe they were receiving our updates on the same issue including screenshots and documentation. In another instance our ticket was “merged with another ticket” and we never received another update; those updates are probably going to someone else.

Overall, need better release testing, communciation and overall process control while improving helpdesk ticket management and follow up.

Support is Great. Sorts all issues.

I have tried so many B2B apps, my head hurts. After installing and uninstalling a few, I found this to be the best of them. Some great features combined with a support team eager to help make it perfect.

Ich habe vor kurzem begonnen, die B2B/Wholesale Solution-App im Shopify App Store zu verwenden, um bestimmten Kunden in meinem Shop Großhandelspreise anzubieten, und ich muss sagen, dass ich von der Funktionalität und dem Kundensupport der App äußerst beeindruckt bin.

Eine der Funktionen, die ich sehr schätze, ist die Steueranzeigefunktion, mit der ich meine Großhandelskunden ganz einfach von der Mehrwertsteuer befreien kann. Dadurch habe ich viel Zeit und Ärger gespart, und ich weiß, dass meine Kunden die genaue Preisgestaltung zu schätzen wissen.

Aber was diese App wirklich auszeichnet, ist der Kundensupport. June Nguyen, meine Unterstützerin, war während des gesamten Prozesses unglaublich hilfreich. Sie ist immer verfügbar, um meine Fragen zu beantworten und alle auftretenden Probleme zu lösen. Die Techniker Cuong Nguyen Quoc und Dong Le Trung sind ebenfalls großartig. Sie sind immer zur Stelle, um bei allen auftretenden technischen Problemen zu helfen, und sie kennen sich mit der Funktionalität der App sehr gut aus.

Der einzige Bereich, in dem sich die App meiner Meinung nach verbessern könnte, ist die Leistung von JSS (JavaScript Services). Obwohl es kein großes Problem ist, habe ich festgestellt, dass die App auf dem Server etwas schwer sein kann, was die Ladezeiten der Seiten verlangsamen kann. Wenn das Team einen Weg finden könnte, das JSS zu optimieren und etwas leichter zu machen, wäre das eine große Verbesserung.

Ehrlich gesagt kann ich die B2B/Wholesale Solution App jedem wärmstens empfehlen, der nach einer zuverlässigen und funktionsreichen Lösung für Großhandelspreise sucht. Mit exzellentem Kundensupport und einer Vielzahl nützlicher Funktionen ist es definitiv eine der besten Apps im Shopify App Store.