BSS: B2B & Wholesale Solution

The customer service is really great and endeavours to answer all questions and help you quickly. The app sometimes rounds the prices a bit strangely. But I can recommed 10/10

"I recommend this app. I had issues with it, but they were promptly and seriously by the app developer."

I recently need to contact the support team to help with a wholesale pricing display problem in the app. The team's response was immediate and the problem quickly identified and resolved. I would therefore like to thank Jonas and the team of Nguyen Dinh Khanh, Nguyen Ngoc Hai. Thank you.

Me han ayudado Jennie y al técnico Duc Nguyen Van, me han solucionado un problema en menos de 24 horas y todo muy bien. Me han modificado la plantilla para que los clientes mayoristas puedan ver los precios personalizados en la página de la tienda. Ya se estaban quejando porque no veian los precios reducidos. Asique en menos de 24 horas el tecnico Duc y Jennie me han ayudado. Me toca traducirlo al ingles pero de todas formas nos entendemos con el traductor de google.
Actualización: no me resuelven los problemas, además tardan más de 24 horas en contestar, en españa resuelven las cosas a las 9 de la mañana y luego desaparecen 24 horas

Jennie and the technician Duc Nguyen Van have helped me, they have solved a problem in less than 24 hours and everything is fine. I have modified the template so that wholesale customers can see custom prices on the store page. They were already complaining because they did not see the reduced prices. So in less than 24 hours the technician Duc and Jennie have helped me. I have to translate it into English but we still don't understand with the google translator.
Update: they do not solve my problems, they also take more than 24 hours to answer, in Spain they solve things at 9 in the morning and then they disappear for 24 hours

Actualización: han solucionado todo hasta el limite de lo que ellos puede, intentan ayudarte en lo máximo posible,todo funcionó rápido al dejarle una reseña negativa, pero era necesario para poder mejorar nuestra web

It's not the perfect solution, because you have to assign coupon codes for the wholesale customers through the app. Your wholesale customers can't use "normal" Shopify coupon codes while using this app, which most rewards programs incompatible. (Because most rewards programs create coupon codes when someone redeems their points, but these codes are regular Shopify codes that wholesale customers can't use.) After a lot of experimenting with many apps, we have found a reward program that will work alongside this app - a reward program that uses gift cards instead of coupon codes. It's not the ideal solution for us, but we have adjust and it works fine now. The support always gets back to you within a day and is very helpful, and the app has a lot of features. Overall I'm very happy with it.

I like very much this b2b app for my wholesale business and hope it will helpful to grow. I am new for this app but hoping to get more idea. Till now I am fully satisfied with this app and also customer service is great.

Just started using the app, so can't talk about the success yet, but I can tell that the set-up was really straightforward, and the help we got from Joy as customer support was really quick and good.

This is a great add on to Shopify. The custom pricing feature as well as customer registration is what I've used. It enables us to setup B2B functionality for our store. The support has been great and quick to address the issues as they have come up. the one improvement idea is to ensure the custom codes the app adds to the shopify template do function consistently. In our experience, it seems the website sometimes bypasses the BSS's codes and reverts to be using the default Shopify template. Ovrall a good app.

It's an excellent app. I just wish they had better support hours. Would be 5 stars

Was difficult first setting up but that may be due to the fact we have around 1300 products to manage. I can imagine it being a lot easier with a smaller store. The customer service from Emma is excellent and she always has rapid replies even with the time zone difference (7 hours). There were a few features which needed tweaking for them to work such as the Autotag feature but it was quickly resolved and works okay now thanks to the Tech guy. Helpful advice and easy steps to follow.

One thing to improve on would be when editing the rules you have to edit them one by one or you can upload a spreadsheet but it means replacing the current rules and they won't come into play unless the new rules have higher priority so I would suggest when starting to put all rules on 99 (Lowest priority). There should be some way to edit your rules in bulk. Also, if your CSV file is wrong, the app will only tell you one error at a time which means uploading the CSV files countless times until all errors are resolved instead of the app telling you all errors at once. The price is slightly high but the app does come with a lot of different helpful features on the advanced plan.

Highly recommend if you're looking to create different prices for different customers without setting up a whole new website!