BSS: B2B & Wholesale Solution

EXTREMELY UNHELPFUL SUPPORT TEAM -

Update as of 3/20/25
It almost feels like a prank how they are avoiding to help you after you ask them for something, at 1am they email you saying '' do you really confirm this action?'' and when you confirm it they say they can't do it.

They spam your email at 1 in the morning saying they can't help you
because it's their lunchtime. They beg for reviews, this is my third time editing this review as it's impossible to get help without leaving a bad review. The app keeps crashing - especially if you have large amount of items. For an app that's so expensive, it's ridiculous how unhelpful they are.

Update as of 2/20/25 :

They ignore our support requests. We are using the platinum plan ($100 a month). We have been trying to reach them for the past few days through in-app chatbox, email and whatsapp yet Selina and Emma keeps ignoring them.

Great app with excellent B2B features! Emma from support was amazing—quick, professional, and super helpful. Highly recommend!

Excellent support, they are concerned about solving any problem and adapting to the needs of each client. Very positive.

I had an excellent experience with Mida! They helped me install the app quickly and smoothly. Their support was top-notch—friendly, knowledgeable, and very responsive. I truly appreciate their patience and professionalism. Highly recommend their service!

We use this app to facilitate many parts of our store. Over 350 custom tiered pricing rules for normal and b2b customers, b2b program enrollment, custom list prices for specific customers, and more. Every time we've run into technical issues the team has successfully helped resolve them. Also, there are regular app functionality updates which gives us new options and comfort that the app is well supported.

Excellent support team, Jonas is the best! He solves all problems and helps in everything! Great app! We are very satisfied! I highly recommend it!

The app works exactly as it should and has been a great addition to our B2B operations. Support was excellent—Jonas, in particular, was incredibly helpful and responsive. Highly recommended!

Great app, very helpful! I think the features are fairly comprehensive and they give you everything you would need to run a wholesale component to your store. Features were developed thoughtfully and the support team is pretty on top of anything you need. A lot of the functionality is also intuitive and makes it easy to navigate the UX. Highly recommend if you're exploring wholesale

Downloaded the app for the 14 day free trial and the app won't even let me use any of the features unless I pay for the services. How am I supposed to know if I like it, if I can't even set anything up such as wholesale forms, wholesale pricing, etc. Uninstalled after using for only about 15 minutes.

Had a great experience with Emma, she solved lots of problems for me