B2B/Wholesale Solution , 509 recensioni

Valutazione complessiva
Numero di recensioni per livello
  • Il 95% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
10 maggio 2023

Was difficult first setting up but that may be due to the fact we have around 1300 products to manage. I can imagine it being a lot easier with a smaller store. The customer service from Emma is excellent and she always has rapid replies even with the time zone difference (7 hours). There were a few features which needed tweaking for them to work such as the Autotag feature but it was quickly resolved and works okay now thanks to the Tech guy. Helpful advice and easy steps to follow.

One thing to improve on would be when editing the rules you have to edit them one by one or you can upload a spreadsheet but it means replacing the current rules and they won't come into play unless the new rules have higher priority so I would suggest when starting to put all rules on 99 (Lowest priority). There should be some way to edit your rules in bulk. Also, if your CSV file is wrong, the app will only tell you one error at a time which means uploading the CSV files countless times until all errors are resolved instead of the app telling you all errors at once. The price is slightly high but the app does come with a lot of different helpful features on the advanced plan.

Highly recommend if you're looking to create different prices for different customers without setting up a whole new website!

Regno Unito
3 mesi di utilizzo dell’app
BSS Commerce ha risposto 16 maggio 2023

Thank you for your wonderful rating!

We are pleased to hear that our agent is excellent with rapid replies, and that the Autotag issue was quickly resolved. We are really happy that you found the app's features helpful and easy to follow, and appreciate your feedback on the areas where we may improve.

We appreciate you taking the time to leave your review, and are glad that you recommend our app to others. We hope you continue to have a great experience with it. Thank you so much again!

21 luglio 2023

Really good functionality, simple to set up. Emma and the team have been very helpful with any bugs that crop up. There's a couple of niggles with it where I think the app could be improved which I've suggested to the team - with these little improvements it's definitely a 5* app, and even without them it's still allowed us to move our B2B website from Magento 2 to Shopify!

Salon Promotions LTD
Regno Unito
13 giorni di utilizzo dell’app
BSS Commerce ha risposto 24 luglio 2023

Thank you for your rating and kind words!

We appreciate your feedback on how we can make the app even better and have passed your suggestions to the team. We are happy to hear that you were able to move your B2B website from Magento 2 to Shopify and we are grateful for your support.

Again, thank you so much for your support.

31 ottobre 2022

Just started using the app, so can't talk about the success yet, but I can tell that the set-up was really straightforward, and the help we got from Joy as customer support was really quick and good.

3 mesi di utilizzo dell’app
BSS Commerce ha risposto 12 dicembre 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

8 giugno 2023

I like very much this b2b app for my wholesale business and hope it will helpful to grow. I am new for this app but hoping to get more idea. Till now I am fully satisfied with this app and also customer service is great.

2 mesi di utilizzo dell’app
BSS Commerce ha risposto 15 giugno 2023

Thank you for your rating!

We're thrilled that you like the B2B app and hope it helps your business grow. We appreciate your positive feedback and value your satisfaction with the app and customer service. Thank you for trying us out!

Data modifica: 29 marzo 2023

Me han ayudado Jennie y al técnico Duc Nguyen Van, me han solucionado un problema en menos de 24 horas y todo muy bien. Me han modificado la plantilla para que los clientes mayoristas puedan ver los precios personalizados en la página de la tienda. Ya se estaban quejando porque no veian los precios reducidos. Asique en menos de 24 horas el tecnico Duc y Jennie me han ayudado. Me toca traducirlo al ingles pero de todas formas nos entendemos con el traductor de google.
Actualización: no me resuelven los problemas, además tardan más de 24 horas en contestar, en españa resuelven las cosas a las 9 de la mañana y luego desaparecen 24 horas

Jennie and the technician Duc Nguyen Van have helped me, they have solved a problem in less than 24 hours and everything is fine. I have modified the template so that wholesale customers can see custom prices on the store page. They were already complaining because they did not see the reduced prices. So in less than 24 hours the technician Duc and Jennie have helped me. I have to translate it into English but we still don't understand with the google translator.
Update: they do not solve my problems, they also take more than 24 hours to answer, in Spain they solve things at 9 in the morning and then they disappear for 24 hours

Actualización: han solucionado todo hasta el limite de lo que ellos puede, intentan ayudarte en lo máximo posible,todo funcionó rápido al dejarle una reseña negativa, pero era necesario para poder mejorar nuestra web

Natural Esential
20 giorni di utilizzo dell’app
BSS Commerce ha risposto 27 marzo 2023

A great thanks from Jennie and the team for the update.

If you might have any other concerns, don’t forget to reach the team at sales@bsscommerce.com and we will be right there.

Take care!

23 agosto 2023

They solved the problem of my integration in my store and your app works correctly, in addition, your app has gotten me many sales.
Excellent service!

Shyla | Conserva tu magia
15 giorni di utilizzo dell’app
BSS Commerce ha risposto 31 agosto 2023

Thank you for your rating!

We are thrilled to hear that our app has helped solve the integration problem in your store and has resulted in increased sales.

We're glad to have been of service!

17 aprile 2023

Overall good app. A bit complicated and pricey. Support is high quality if you need help with anything

Selective Micro Technologies
Stati Uniti
12 giorni di utilizzo dell’app
BSS Commerce ha risposto 19 aprile 2023

Thank you so much for your review! We really do appreciate it.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Take care!

30 settembre 2022

I recently need to contact the support team to help with a wholesale pricing display problem in the app. The team's response was immediate and the problem quickly identified and resolved. I would therefore like to thank Jonas and the team of Nguyen Dinh Khanh, Nguyen Ngoc Hai. Thank you.

11 mesi di utilizzo dell’app
Data modifica: 10 marzo 2023

Pricing rules not available at variant level. App can not increment or decrement the prices of variant skus independently, they are all tie up with parent.

Alabama Wholesale Socks
Stati Uniti
2 mesi di utilizzo dell’app
BSS Commerce ha risposto 26 febbraio 2023

Hi there, so sorry for the bad experience that you were facing.

However, we have double-checked carefully with our team and it seemed like you have been using another app to setup your sale price which might have affected your Buy It Now button. Also, when customers haven't logged-in, we couldn't see any Buy It Now button. In this case, may we please know if you are using Buy Now button from another app or it's from the theme default or you guys have customized it?

Regarding the CP is not available at variant level, we are really sorry for this. However, this is a huge function which would require quite many resources to search and deal with. And currently, our team is still researching to seek for a proper solution to update this feature. At the same time, Joy will continue support you our best with your case.

Many thanks for your understanding!

22 maggio 2023

Wij zijn nog maar net begonnen als B2B shop, hebben de support van de app al een aantal keren moeten raadplegen, maar telkens heel snel antwoord. Wij zijn heel tevreden van de customer support en van de app.

Circa un mese di utilizzo dell’app
BSS Commerce ha risposto 29 maggio 2023

Thank you for your rating! We are very happy that you are satisfied with our customer support and the app. Thank you!