BSSによるB2B卸売ソリューション

Update as of May 1st

Emma was quite helpful last week.
She addressed all our concerns and helped us set up this app to work properly. we have been testing it for a few days and it works perfectly fine now. At first, communication was an issue but she was understanding and helpful.

EXTREMELY UNHELPFUL SUPPORT TEAM -

Update as of 3/20/25
It almost feels like a prank how they are avoiding to help you after you ask them for something, at 1am they email you saying '' do you really confirm this action?'' and when you confirm it they say they can't do it.

They spam your email at 1 in the morning saying they can't help you
because it's their lunchtime. They beg for reviews, this is my third time editing this review as it's impossible to get help without leaving a bad review. The app keeps crashing - especially if you have large amount of items. For an app that's so expensive, it's ridiculous how unhelpful they are.

Update as of 2/20/25 :

They ignore our support requests. We are using the platinum plan ($100 a month). We have been trying to reach them for the past few days through in-app chatbox, email and whatsapp yet Selina keeps ignoring them.

Excellent support team, Jonas is the best! He solves all problems and helps in everything! Great app! We are very satisfied! I highly recommend it!

The BSS B2B Solution app is easy to use and has lots of great features, such as tiered pricing with quantity and amount breaks (most apps only have quantity breaks), extra fees, order limits, and lots more. Emma and the BSS team are also very helpful and responsive. They helped us integrate our theme quickly and did a great job. Keep up the great work!

Really like the app and the support team is great! Thank you for all the help!

I had an issue with the B2B/Wholesale Solution app and reached out to the support team for assistance. Emma and her technician provided exceptional service! They were prompt, professional, and efficient in resolving the issue, ensuring everything worked perfectly on my website. Their attention to detail and willingness to go the extra mile made the whole process smooth and stress-free. I’m extremely satisfied with their support and highly recommend Emma and the BSS Commerce team to anyone using their app. Thank you for your outstanding help!

The app works exactly as it should and has been a great addition to our B2B operations. Support was excellent—Jonas, in particular, was incredibly helpful and responsive. Highly recommended!

Lots of options and configurability which allow for almost unending possibilities when offering discounts and shipping options to customers. Technical support is very knowledgeable and quick to provide solutions.

Great app with excellent B2B features! Emma from support was amazing—quick, professional, and super helpful. Highly recommend!

Really good app, but not the cheapest, if you need all the features which we decided we needed. Jolie was brilliant at helping me with getting the sections implemented to the store and very attentive with any issues and queries I had. I would highly recommend this app is you are looking for a solution which needs high level pricing per user.

So far, I haven't had any issues with the app, and with the help of customer support, I was able to offer wholesale sales on my e-commerce platform.