BSSによるB2B卸売ソリューション
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (918)
絞り込む
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評価順
Top support.
We noticed a problem and it was quickly taken over and neatly resolved.
Very friendly manner and wise. Highly recommended.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Easy and very usefull app.
Love it.
Support is amazing. Fixing problems in less than 24 hours !
Everything works and the supporting team is really helpful!
Thank you to Namyr for helping me out configurate my store!
I encountered an issue with installing this app but their support was great and help me out promptly! Awesome support!
The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.
Hi team,
This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.
First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.
Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.
Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.
Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
The support was really fast and helpful in my issues, thank you so much for making everything go so smoothly! :)
I love the setup it’s done wonders for my business
Great product and amazing customer service. They go above and beyond to help you out.
The customer service staff responded promptly and helped solve many problems, thank you very much!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
The app itself and the support are excellent.
The team installed it, fixed problems and helped me set it up. Jena and Joy in particular helped me a lot. But I think there were others on the team. Many thanks to all of them. If anyone has any doubts about using the app, I can only recommend it.
Thank you for your 5-star rating!
We are thrilled to hear that you found our app and support excellent. We appreciate your recognition of our support agents and the rest of our team for their assistance.
Your recommendation means a lot to us!