レビュー (811)

総合評価
4.9
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の4%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2020年10月9日

I've installed this app, the app works well and their customer support is also great the resolved issues in a quick time.

ValueStore
インド
アプリの使用期間:3日
BSS Commerceが返信しました 2020年10月23日

This very first feedback is very meaningful to the whole team. Thank you very much!

編集日:2023年8月24日

We work with the B2B wholesale app at two shops and are very happy.
Perfect app for business shops and portals.
Above all, the support is outstanding. Our contact person Jennie answers all questions super fast and helped us with all installations within one day.
Thank you!
Greetings from Germany and Switzerland!

Beni Durrer Beauty Business Schweiz
スイス
アプリの使用期間:3日
BSS Commerceが返信しました 2023年8月31日

Thank you for your 5-star rating!

We are glad you are satisfied with the app, its features, and the support you have received. It is encouraging to know that our agent has provided outstanding service in assisting you with installations within one day.

We greatly appreciate your valuable feedback!

2023年5月31日

We've only recently started using the app but support so far has been fantastic. Joy and team have solved the issues we were having quickly & effectively. All while being very friendly and polite. Thumbs up!

NFTC
オーストラリア
アプリの使用期間:3日
BSS Commerceが返信しました 2023年6月7日

Thank you so much for the fantastic 5-star review!

We are so glad to see that our team has been helpful in resolving the issues you experienced and that they have been friendly and polite to the process.

We really appreciate your kind words - thank you!

編集日:2022年1月24日

This app looks really complete, provides a lot of features that can help b2b businesses. Looking forward to see how much more can help me. I really appreciate the customer support, especially from Emma and the technician Hoa Xuan Duong, that were really kind to solve my doubts and problems. Emma especially was really kind and immediately solved all my little problems, like a litlle theme conflict that se was able to solve in less than one hour. I really reccomend the app.

Naturall Cotton Line
イタリア
アプリの使用期間:3日
BSS Commerceが返信しました 2022年1月26日

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

2022年6月22日

BSS's B2B wholesale solution is fantastic, and I highly suggest it. The support is really amazing – Josephine- the one who supports me is really nice. I’m not going into detail regarding the BSS B2B wholesale solution because it has so many integration options. My advice is to just try contacting Josephine's help. Josephine was quite helpful in assisting me in finding solutions. She is incredibly efficient and exact in her work, as well as helpful and patient. The technician guy Nguyen Van Dong has fixed the issues really well and the complete customizing procedure took only a few days. My heartfelt gratitude goes out to Josephine and Nguyen Van Dong.

KrkcWholesale
中国
アプリの使用期間:3日
2024年5月16日

I've been using the BSS Wholesale App on Shopify and my experience has been very positive. The app functions as it should, delivering reliable performance and seamless integration with my store.

The standout feature is the excellent support team. They resolved a Theme integration issue swiftly and maintained great communication throughout. This level of support is crucial for backend integrations.

Purora
オーストリア
アプリの使用期間:1分
BSS Commerceが返信しました 2024年5月20日

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

編集日:2023年3月7日

I was happy with the app but it had a few challenges. I reached out to customer service for help which went well until I gave the app a 4 star review. I immediately received a message from the rep that helped me. She said that if I didn't give her a 5 star review, she would be "punished." I asked what she meant and she said she would lose pay for a 4 star review. She continued to beg me to change the review. I told her that asking such a thing was 100% unprofessional. This made me lose trust in the app and uninstalled it. This is very concerning that Shopify doesn't seem to vet the apps it allows to integrate with the platform. The developers are based in Vietnam which is fine, but this experience made it feel like a scam.

shop.northwestcontractorssupply.com
アメリカ合衆国
アプリの使用期間:3日
BSS Commerceが返信しました 2023年3月8日

Thank you for taking the time to let us know about your experience. We will take your feedback very seriously, and really apologize if this has caused you to lose trust in the app and have uninstalled it.

We are very concerned to hear that the representative suggested such a thing and did not behave in a professional manner. We will look into this further and take measures to prevent something like this occurring again in the future. Thank you for bringing this to our attention.

Still, hopefully you can reinstall our app on your site and we can for sure prioritize your case then help you with the setup. Many thanks in advance!

2023年5月31日

Excellent app. Excellent customer service. We had been using another slightly cheaper app, which did not work on all browsers, switched to B2B and after a little support, everything is great. Lots of features. Worth the extra!

BeadTin.com
アメリカ合衆国
アプリの使用期間:2日
BSS Commerceが返信しました 2023年6月7日

Thank you so much for your 5-star rating!

We're so happy to hear that our excellent app and customer service has been working well for you, giving you lots of features and being worth the extra.

We truly appreciate your support!

2023年3月15日

Thank you Emma for your support ! Your answer and indeas were accurate, meaningful and fast ! Happy to work with you

omerjmc
フランス
アプリの使用期間:2日
BSS Commerceが返信しました 2023年3月17日

Thank you so much for your 5-star rating! Your constructive feedback and positive response are invaluable to our team. It is always a pleasure to have the chance to work with you.

2023年9月13日

Fantastic customer service, went above & beyond to help us get set up!

Lash Spell
アメリカ合衆国
アプリの使用期間:2日
BSS Commerceが返信しました 2023年9月19日

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!