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Joy Nguyen and Nguyen Van Duc have once again been very helpful to me in answering my questions. I was a little lost as to some of the capabilities and limits of the application.
I had specific and simple question about how registrations worked on the lock and login and b2b registration application and forms.
They answered my questions promptly, accurately, and directed me to the location in their documentation where I could find the information again in the future as well as other related inquiries (which I promptly used later that day to answer another question).
Thank you for your kind words and for rating us 5 stars. We really appreciate your feedback and it's great to hear that our agents were able to help you so quickly and accurately. We strive to provide our customers with the best service we can and are glad you were able to find the information you needed in our documentation.
Thank you to Emma and the technicians (Nguyen Ngoc Hai and Trinh Viet Anh) for addressing our website issues. Very easy to contact Emma via email, and they acted quickly to get the website working properly. Many thanks.
Thank you for your wonderful 5 star rating! We really appreciate your feedback regarding our technicians' quick response and ability to address your website issues. We're delighted to know that it was easy for you to be in contact with us. We are grateful for your support!
I was able to easily set up a wholesale order form with a little help from customer service. They were responsive and it is all working exactly as I would like!
Thank you so much for your 5 star rating!
We are thrilled that our customer service team was able to provide you with the help needed to easily set up your wholesale order form. We appreciate that you found them to be responsive and that everything is working as you expected.
Great solutions for B2B wholesale and excellent customer support! Always reply and fix the issues in seconds. Kindly recommended!
Thank you so much for your 5 star rating! We are so glad that you appreciate our great solutions for B2B wholesale and excellent customer support.
It truly means a lot to us. Thank you again!
Very useful application, customer service that listens and is very available to help with installation. The combination of these B2B applications is perfect for a highly functional B2B site! Thanks a lot!
Das Tool funktioniert super. Zu Beginn muss viel programmiert werden. Der Support hilft einem aber sehr schnell und erledigt für einen die schwierigen Integrationen auf der Website.
Wir sind sehr zufrieden und können unseren Geschäftskunden nun ein separaten Zugang mit Händlerkonditionen präsentieren
Thank you for your 5 star rating!
We are pleased to hear that the tool works great and that our support team was able to quickly take care of the difficult integrations on the website.
We're glad you are able to present your business customers with separate access with dealer conditions.
Definitely a helpful company. I haven't done crazy great yet, however the platform is easy and self guiding. No app is easy and if they sell it to be easy, they are lying. All apps take time to get used to and set up best, however the team here helped me like 50 times by now bc I reach out so much with questions. I recommend to give it a try if you are needing a WH option.
We sell 4-5 Million a year, so definitely good choice for a small business like us. I have been working with June Nguyen as your supporter and the dev guys were named Khanh Nguyen Dinh and Phong Bui Thanh. Ask for them. Good people.
Thank you so much for your 5 star rating! It's inspiring for us to read all the great things you had to say about the platform and team members. We appreciate you taking the time to share your review, and we're thrilled that you think our company is helpful and that you would recommend us. Your kind words are truly motivating.
First thing to say is the team support, exellent work to June Nguyen - my representative. See keep me in touch very well.
And for the app, this is the B2B app that we need. B2B/Wholesale Solution app is excellent for stores targeting B2B & B2C customers. B2B/Wholesale app is customizable with fast and dedicated support. I promise you that you will not be disappointed when working with the BSS Commerce team. There is some incompatibility that we are facing with the collection pages and product pages but the team has done an amazing job on these pages. Big thank to dev Anh Duc Tran and Bui Thanh Phong who quickly solved the problem. I have problem with the Order Limits warning from our side but June Nguyen and the team has provide a great alternative solution for us. Good job!
Thank you so much for your 5 star rating! We appreciate you taking the time to share your experience working with us. We are thrilled to hear that our B2B/Wholesale Solution app has been beneficial for your store and that our team members have provided you with excellent customer service and support. We are thankful for your kind words and that you find the app customizable with fast, dedicated support. We will continue to strive to provide you with the best service.
I have found this app really easy to use and a great solution compared to the Shopify upgrade.
We have used the wholesale registration form which is really helpful as we are a business who sells B2B and B2C so required the 2 different sections. We are also able to manually approve wholesale users which is what we prefer.
We have used the Custom Pricing rules to upload our different pricing tiers for different users which has been a great solution for our requirements.
Every time I have needed assistance the technical team have assisted me quickly and followed up to ensure I have been able to set everything up as required. Thank you to the technical team (Nguyen Quoc Cuong, Nguyen Ngoc Hai, Nguyen Van Huan) who have all worked really hard in providing me very fast support, and Jonas who has been contacting me promptly via email to assist me.
Thank you so much for your 5 star rating! We are so pleased to hear that you have found our app user-friendly and a great solution compared to the Shopify upgrade. We really appreciate your kind words and proud of our technical team (Nguyen Quoc Cuong, Nguyen Ngoc Hai, Nguyen Van Huan) for their hard work in providing you with prompt and swift support. We are glad that you have found our custom pricing rules to be a great solution for your requirements. Thanks again for your feedback!
Works amazing, June was able to assist me efficiently and solve all of my issues! Support is awesome! Highly recommend using this for your B2B wholesale solution!
Thank you so much for your 5 star rating!
We appreciate that you noticed how amazing our product works and that our agent was able to help you efficiently and solve all of your issues. We are so glad that you find our support to be awesome and that you would recommend our B2B wholesale solution.
Thank you again for your review!