BSS B2B & Wholesale Solution
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.
Hi team,
This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.
First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.
Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.
Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.
Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Great app which helped us to get our complex B2B-pricing structure live. Also the functions for creating forms including VAT-Validation is very useful. In addition, the customer support of the developers of that app is insane. Especially, customer supporter Steph does it fast and competent! Many thanks for that app!
Amazing customer support. The layout is clean and easy to navigate, and the information provided is clear and concise. Would highly recommend this app for your B2B pricing.
Thank you so much for your 5 star rating! We really appreciate your kind words about our amazing customer support, layout, and information. We are pleased to hear that you would recommend this app for B2B pricing and thank you for your support!
Ottimo servizio con un assistenza impeccabile. Lo consigliamo a tutti coloro che hanno bisogno di modificare e customizzare i prezzi per un segmento di clientela.
Thank you so much for your 5 star rating!
We are thrilled that you found our service to be excellent and our assistance to be impeccable. We are glad that you were satisfied with our ability to modify and customize prices for a customer segment and that you would recommend us to others.
Thanks again for your kind words!
Very helpful and efficient when I have had queries and issues in using the app. I would recommend...
Good customer support overall, with the best app in market. Used app for my store and must recommended for any wholesale store owner.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
App works as it's supposed to. When I had an issue with the app interacting weirdly with Shopify, the app's dev team provided great support. Highly recommend this app.
This app solves all our B2B needs. Thank you for the fast and extensive technical support! Every wish was fulfilled and everything was optimally adapted to our needs. Outstanding customer service! An absolutely recommendable app for every B2B shop, definitely use it!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
Thanks to their customer support this app works great for us. I really appreciate June and co. direct and quick responses. :)
Thank you so much for your 5-star rating!
We are delighted that our agents' direct and quick responses are making our app work great for you.
We appreciate your kind words!
I needed a solution for my e-commerce shop to launch our wholesale program and this app did everything I needed and more. It was a serious game changer that allowed us to grow our wholesale business quickly and profitably. It has even given us solutions for other customer segments as we have grown. The most important thing, however, was the amazing, ongoing and seamless support by this team. Without them, we would have been lost. We would absolutely recommend the BSS:B2B/Wholesale Solution app and remain grateful to have their help as we continue to grow our business.
Thank you for your 5-star rating and kind words!
We are thrilled to hear that our app has been a game changer for your e-commerce shop. It's wonderful to know that it helped you grow your wholesale business quickly and profitably, as well as provided solutions for other customer segments. We truly appreciate your recommendation and are here to support you as your business continues to thrive.
Thank you for choosing our app!