BSS B2B & Wholesale Solution
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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The support team is incredibly responsive and sincere. Every time I had a question, they responded quickly and thoroughly. You can feel that they truly care about helping users. Highly appreciated!
The app works really well for us, but the real stars here are the support team!
Jonas went above and beyond to help me this morning with a shipping issue I thought was related to BSS. It turned out to be caused by another app, but that didn’t stop Jonas from dedicating his time to finding a solution. He was patient, thorough, and incredibly supportive - he genuinely couldn’t do enough to assist me.
I’m so grateful for the effort he put in, and it’s refreshing to see such outstanding customer service. Huge thanks to Jonas and the team!
The support team for this app is great! They really take the time to help you, highly recommend!
Good service! To install everything by my own was a bit too complicated. The team assisted me and installed the dificulties. Also there was a problem with pricing. They also fixed it in one day.
The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan.
Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.
Hi there,
Thank you so much for taking the time to share your feedback.
I'm Mida, Team Leader from BSS Commerce. First of all, we’re truly sorry to hear that our pricing structure didn’t meet your expectations. We completely understand that features like tax-exempt status are essential for B2B businesses.
Just to share a bit of context — implementing the Tax Exemption feature involves ongoing costs on our end, particularly for integrating and maintaining third-party APIs that validate VAT numbers across different regions, especially for EU and other international compliance standards. That’s why this feature is currently included in our higher-tier plans.
That said, we truly value your input and understand how pricing can be a deal-breaker. While we haven’t had the chance to assist you yet, we’d really appreciate an opportunity to learn more about your needs and explore if there’s a better way we can support you.
If you’re open to it, please feel free to reach out to us at support-sbc@bsscommerce.com. We're happy to discuss in more detail and possibly find a better fit for your use case.
We genuinely hope you might consider revising your 1-star review — it means a lot to a small but passionate team like ours. Either way, thank you again for the constructive feedback — it's helping us shape the future of our app.
Always very helpful and responsive. No hesitation to recommend. Thank you Jonas!
Support to get the app fit for our purpose has been amazing. Thanks to Hill and Team for going above and beyond.
Thanks so much for the great feedback! We’re glad you’re finding the features useful – and our support team will be thrilled to hear your kind words.
Molto ben fatto. L'assistenza è super veloce e ti aiuta per ogni cosa.
Consigliatissimo!
Grazie mille per il tuo feedback così positivo! Siamo felicissimi che l’app ti piaccia e che il nostro team di supporto sia stato veloce ed efficace.
Siamo sempre qui per aiutarti – grazie ancora per la tua fiducia e per la raccomandazione! 😊
I evaluated quite a few business-to-business apps for our Shopify store. The BSS B2B wholesale app is the most feature-rich and comprehensive. Best of all, the support staff is quick, thorough, and friendly.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
It's a very good app, but the best is their support team. Raymond and Nam D are the best of the best.