Avaliações (811)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
28 de fevereiro de 2024

The app works well, and the developers behind it are even better. They have great communication and top-notch support. They are quick and timely with their responses and do everything they can to make sure I feel taken care of as their customer. I look forward to working with them in the future.

LEAN Hydration™
Estados Unidos
5 months usando a aplicação
Editado a 25 de agosto de 2021

Nice and useful app, but it has a few conflicts with some themes, works well nevertheless.
Support by Steph is great.

RDM Distribuidora
México
Almost 2 years usando a aplicação
Questão respondida por BSS Commerce 26 de agosto de 2021

Thank you so much for your words and for your patience with the fix.

Feel free to contact me when you need further support. I'm all ears.

Best,

Steph.

18 de janeiro de 2023

The app is great if you're looking for a pretty straightforward B2B solution for a small business. We used it to set wholesale pricing for logged-in customers and all of this in the backend is pretty easy to set up. I recommend reading through the user guide first to familiarise yourself with how it works.
The best part of the app though:
As I had a very customised theme, I did need the help of the support team for a number of things and they were AMAZING!!! Joy and Dao Van Phu were beyond helpful. I had a lot of tricky requests and they were able to solve them but also provide clear instructions so I could make edits in the future if I need to update the theme. Always responding so quickly. They are my heros!!

Folk Kombucha
Dinamarca
Almost 2 years usando a aplicação
Questão respondida por BSS Commerce 3 de fevereiro de 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

15 de dezembro de 2022

The customer support is fast and express, had some issues in implementing the app into my theme and had these fixes immediately after contacting support, Have to say special thanks to Dev Anh Tran Duc and June from the support they have been very nice and helpful to help me fix my problems

Acuslat
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por BSS Commerce 27 de dezembro de 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Editado a 2 de março de 2022

After a lot of research landed on this app to offer B2B sales on shopify. So far great experience, there is quite a bit of installation to be done but when it doesn't go right, support team steps up and solves every issue very quickly, very thankful to Emma for her help!

INUA
Bélgica
Almost 2 years usando a aplicação
Questão respondida por BSS Commerce 3 de março de 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

17 de junho de 2022

The B2B wholesale solution from BSS works great and I highly recommend it. However, the integration support and Emma in particular is outstanding. BSS B2B wholesale solution offers so many integration options that I don't want to go into details about the app here. My recommendation is to just try and contact Emma's integration support. Emma supported me in finding solutions in an absolutely perfect way. She works extremely quickly and precisely, is very helpful and patient. Together with the technician and expert Cuongnvm, new solutions were implemented within hours and the entire customizing process took no longer than a few days. My very special thanks to Emma and Cuongnvm. I'm a business owner and not a software integration specialist. As I started the test period I mentioned that there are a lot of details to customize and I didn't have answers for all customizing needs. Emma patiently supported me. I learned quickly through the transparency and precision of Emma Information. Customizing support by Emma also means to get an intensive training. I have never received such extraordinary support.
In some issues, more complex technical adaptations were necessary, which were coordinated extremely quickly and competently between Emma and Cuongnvm from the technical team. This worked perfectly and delightful. So many thanks to both. I am very happy with our B2B & B2C Integration that works perfectly an highly recommend it.

Felslindenhof Naturprodukte
Áustria
Almost 2 years usando a aplicação
15 de março de 2022

The customer service for this app is amazing. They helped me develop my website to aid in the usage of their app. The experience working with them and customizing the app for my company was very high quality. Their customer service rep. Annie is a true gem.

Ko-ken USA
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por BSS Commerce 21 de março de 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

27 de março de 2023

I am thrilled to share my wonderful experience with the B2B Wholesale Solution app on Shopify. As an entrepreneur running an online business, it is crucial for me to have reliable and efficient tools to support my operations. B2B Wholesale Solution has been instrumental in streamlining my wholesale transactions and making my business more profitable.

Recently, I encountered a few issues with the app, which had the potential to disrupt my business. However, the customer support team at B2B Wholesale Solution went above and beyond to ensure a seamless resolution of my problems. Their attentiveness and dedication to customer satisfaction are truly commendable.

From the moment I reached out to their customer support, I was treated with respect and professionalism. The team was quick to respond to my queries and concerns, assuring me that they would resolve the issue in no time. It was evident that they valued my business and took my concerns seriously.

I must specifically mention Emma from customer support, who was my primary point of contact throughout this process. She was incredibly patient and attentive, making sure that all my concerns were addressed. Emma's communication skills and problem-solving abilities were exceptional, as she actively listened to my issues and provided clear and concise instructions on how to resolve them.

Furthermore, I'd like to express my gratitude to the two technicians, Nguyen Tien Hau and Nguyen Minh Cuong, who worked tirelessly to identify and fix the problems I was experiencing. Their technical expertise, dedication, and commitment to finding a solution were truly impressive. Not only did they successfully resolve the issues, but they also took the time to explain the cause of the problems and provided helpful advice on preventing similar issues in the future.

The combined efforts of Emma, Nguyen Tien Hau, and Nguyen Minh Cuong made my experience with B2B Wholesale Solution's customer support truly remarkable. Their teamwork and proactive approach instilled confidence in me that I had chosen the right app for my business needs.

In conclusion, I cannot recommend B2B Wholesale Solution highly enough, especially for business owners looking to enhance their wholesale operations on Shopify. The app itself is user-friendly and efficient, and the customer support team is second to none. The outstanding service I received from Emma, Nguyen Tien Hau, and Nguyen Minh Cuong has made me a loyal customer and a strong advocate for the B2B Wholesale Solution app.

If you're in search of an exceptional wholesale solution for your Shopify store, look no further than B2B Wholesale Solution. You'll not only enjoy the benefits of a robust and reliable app, but you'll also have the peace of mind knowing that their top-notch customer support team is always ready to help you succeed.

TYPE S Touring Items
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por BSS Commerce 29 de março de 2023

Thank you so much for taking the time to leave a 5-star rating for B2B Wholesale Solution! We appreciate your kind words and are delighted that our app and customer support team exceeded your expectations. We truly value your business and are thrilled to have you as a loyal customer. Thank you again!

Editado a 13 de maio de 2022

Väldigt bra och hjälpsam support. Fick superbra hjälp att få igång appen på kort tid av Emma och teknikern Pham Dinh Hai and Vu Phi Hung. Appen gör det den ska! Perfekt för dig som ska sälja b2b och behöver rätt inställningar för ex och inc moms. Very good and helpful support. Got super good help to get the app up and running in a short time by Emma and technician Pham Dinh Hai and Vu Phi Hung. The app does what it is supposed to do, and I am very pleased with the result.

stelladetailsb2b
Suécia
Almost 2 years usando a aplicação
Questão respondida por BSS Commerce 6 de junho de 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

31 de março de 2023

The app works 100%! we recently had a technical problem after some changes we made on our online store, we contacted customer service! we got a quick response from customer service and the problem was solved quickly!

Thank you: June Nguyen & dev - Phu Dao Van! Thanks for your help!

excellent technical support, this app is recommended!

Thank you again

Felghuset
Noruega
Almost 2 years usando a aplicação