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The support from Joy and Vu Phi Hung were stellar!! They're definitely a very supportive, winning team! They were super fast to answer my questions and come up with solutions to the issues raised. Joy and Vu Phi Hung thank you for the great customer service.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Joy Nguyen and Hoang Van Luan and Nguyen Van Dong have been just amazing. We had problem of compatibilities between apps around the website but they solved everything super quick and in a super professional way.
we will thank you both very much
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
My team and I stay in constant contact with BSS support. It is above top notch. They not only fix your problem but reach out after a few days to see how things are going, test things, and implement specific solutions fast. I don't have enough good things to say about Nguyen Dinh Khanh, Hoa Xuan Duong, Vu Phi Hung and Jonas. Terrific team of people.
I recently added the app to my store and needed assistance getting it to work properly. Many thanks to Emma C and Hoang Van Luan, the tech. I submitted a support ticket, and I received an immediate response!
They both made certain that all of the features required for my website were installed and functioning properly. I created a Price List per Customer, and Emma was a huge help with the initial setup. The tech guy assisted in the installation of custom prices on all pages, including a Wishlist page rendered by a third-party app. This is useful if you have products that are only available to certain customers, such as wholesale versus regular.
Many additional features, such as the shipping rate, I intend to use in the future. I can exclude clients with business courier accounts from shipping fees so that I can charge the appropriate amount to customers with business courier accounts. Overall, both the app and the assistance I received from Emma and Hoang Van Luan were excellent. I'm not sure where I'd be if it weren't for them! Excellent overall experience.
Thank you so much for your 5-star rating! We are so pleased that your experience with our customer service was excellent and that our agent assisted you with your initial setup. We appreciate your feedback and are glad that everything is functioning properly now. |
I didn't know if this app would have answered to our needs, so I set up a call with Nhi HTU from BSS and she was super confident with the platform and showed me I could reach my target through their app. Positive Feedback!
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Very pleased with this B2B app so far! It accomplishes many of the tasks that we need for our dealer portal on our website, and the custom pricing tools are probably the features we like (and use) the most. Anytime there has been an issue, the app developers have been very quick to respond, and always help us figure out how to change any applicable settings or fix code where need be. Shoutout to both Jennie and Trinh Viet Anh for helping us fix our latest hurdle :)
We are so glad to hear that you are pleased with the B2B app! We are glad to have delivered on the features you need for your website and that our custom pricing tools have been the main benefit for you. A big thank you to both Jennie and Trinh Viet Anh for helping you fix your latest hurdle! We appreciate your 5 star rating.
The B2B/Wholesale app is working just fine, it really helps organizing the B2B options. Great assistance too.
Thank you so much for using our app.
Please enjoy them now and let us at sales@bsscommerce.com or Whatsapp number (+84)987602961 if you need our support.
Cheers,
Emma.
The app seems to work well so far. And the support is really helpful. I'm looking forward to seeing how the app performs when our website goes live.
Great and quick service support,The app is easy to use and offerers some great features,really satisfied and highly recommend
Thank you so much for your 5 star rating! We're pleased to know that you were satisfied with our great and quick customer service and that the app is easy to use and offers great features. Thanks a lot for highly recommending us and appreciate your kind words.
We are using this app for almost a year and we had some issues with it but Technical Support and Customer Servis are pretty efficient and the people working there are really nice to talk to and focus on problem-solving, which is highly appreciated :) The interface is easy to use and intuitive. It took us a day to figure out what's where.