Avaliações (811)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
Editado a 16 de fevereiro de 2023

Definitely a helpful company. I haven't done crazy great yet, however the platform is easy and self guiding. No app is easy and if they sell it to be easy, they are lying. All apps take time to get used to and set up best, however the team here helped me like 50 times by now bc I reach out so much with questions. I recommend to give it a try if you are needing a WH option.

We sell 4-5 Million a year, so definitely good choice for a small business like us. I have been working with June Nguyen as your supporter and the dev guys were named Khanh Nguyen Dinh and Phong Bui Thanh. Ask for them. Good people.

Combat Iron Apparel
Estados Unidos
8 months usando a aplicação
Questão respondida por BSS Commerce 23 de fevereiro de 2023

Thank you so much for your 5 star rating! It's inspiring for us to read all the great things you had to say about the platform and team members. We appreciate you taking the time to share your review, and we're thrilled that you think our company is helpful and that you would recommend us. Your kind words are truly motivating.

10 de maio de 2022

Superb customer support from Emma. It's always easy to get advice when I need and her tutorials have been extremely useful in helping me set up our B2B Wholesale Page. This app is great for a B2B business and we’re very excited to launch!

Stand4 Socks
Reino Unido
8 months usando a aplicação
Questão respondida por BSS Commerce 6 de junho de 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

29 de abril de 2022

This is without a doubt the best support I have ever experienced for a Shopify app. We launched a website and some minor complications arose. Customer support Annie Tran was very quick and extremely efficient in helping me. Jonas is also very supportive in answering me via Whatsapp. I was really in trouble but then I tried calling their WhatsApp number and got through right away. And from here, the support was just extraordinary. Many thanks to the technician guys too, Cuongnvm, Duong Hoa Xuan and Pham Le Minh Tri for the quick fix.
I used "Custom Pricing" and "Wholesale Registration Form" and the functions are really helpful in categorizing your customers and support them well. Overall, good app and customer support.

GroomUs.dk
Dinamarca
8 months usando a aplicação
Questão respondida por BSS Commerce 6 de junho de 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

11 de dezembro de 2020

Merci pour votre aide, ainsi que pour votre patience. Grace à vous le problème a été résolu. Merci beaucoup Team Kaszer

kaszer
França
7 months usando a aplicação
27 de março de 2023

First thing to say is the team support, exellent work to June Nguyen - my representative. See keep me in touch very well.
And for the app, this is the B2B app that we need. B2B/Wholesale Solution app is excellent for stores targeting B2B & B2C customers. B2B/Wholesale app is customizable with fast and dedicated support. I promise you that you will not be disappointed when working with the BSS Commerce team. There is some incompatibility that we are facing with the collection pages and product pages but the team has done an amazing job on these pages. Big thank to dev Anh Duc Tran and Bui Thanh Phong who quickly solved the problem. I have problem with the Order Limits warning from our side but June Nguyen and the team has provide a great alternative solution for us. Good job!

Legend Stuff
França
7 months usando a aplicação
Questão respondida por BSS Commerce 29 de março de 2023

Thank you so much for your 5 star rating! We appreciate you taking the time to share your experience working with us. We are thrilled to hear that our B2B/Wholesale Solution app has been beneficial for your store and that our team members have provided you with excellent customer service and support. We are thankful for your kind words and that you find the app customizable with fast, dedicated support. We will continue to strive to provide you with the best service.

4 de agosto de 2023

Works amazing, June was able to assist me efficiently and solve all of my issues! Support is awesome! Highly recommend using this for your B2B wholesale solution!

Metro Wholesale SD
Estados Unidos
7 months usando a aplicação
Questão respondida por BSS Commerce 7 de agosto de 2023

Thank you so much for your 5 star rating!

We appreciate that you noticed how amazing our product works and that our agent was able to help you efficiently and solve all of your issues. We are so glad that you find our support to be awesome and that you would recommend our B2B wholesale solution.

Thank you again for your review!

11 de fevereiro de 2023

I have found this app really easy to use and a great solution compared to the Shopify upgrade.

We have used the wholesale registration form which is really helpful as we are a business who sells B2B and B2C so required the 2 different sections. We are also able to manually approve wholesale users which is what we prefer.

We have used the Custom Pricing rules to upload our different pricing tiers for different users which has been a great solution for our requirements.

Every time I have needed assistance the technical team have assisted me quickly and followed up to ensure I have been able to set everything up as required. Thank you to the technical team (Nguyen Quoc Cuong, Nguyen Ngoc Hai, Nguyen Van Huan) who have all worked really hard in providing me very fast support, and Jonas who has been contacting me promptly via email to assist me.

Remote King
Austrália
7 months usando a aplicação
Questão respondida por BSS Commerce 15 de fevereiro de 2023

Thank you so much for your 5 star rating! We are so pleased to hear that you have found our app user-friendly and a great solution compared to the Shopify upgrade. We really appreciate your kind words and proud of our technical team (Nguyen Quoc Cuong, Nguyen Ngoc Hai, Nguyen Van Huan) for their hard work in providing you with prompt and swift support. We are glad that you have found our custom pricing rules to be a great solution for your requirements. Thanks again for your feedback!

12 de outubro de 2023

Amazing customer service who's always available and always very helpful. The app also solves a lot of problems we have within our online store.

Reunion Home
Suécia
7 months usando a aplicação
Questão respondida por BSS Commerce 16 de outubro de 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

30 de maio de 2023

Very professional and responsive customer service. I had some issues to set it up and they are really patient and helpful in setting it up for us. I would highly recommend this app. Joy is a life safer!

NutraBio Europe B.V.
Países Baixos
7 months usando a aplicação
Questão respondida por BSS Commerce 7 de junho de 2023

Thank you so much for your 5-star rating!

We really appreciate your positive feedback on our very professional and responsive customer service. We are so glad that we were able to help you with your set up and that you would highly recommend our app!

Thank you for your kind words and support! :)

1 de outubro de 2023

Jocelyn and the team have helped me quickly resolve two issues now. Very happy with this app and its features and will continue to use.

Paradigm the Label
Estados Unidos
7 months usando a aplicação
Questão respondida por BSS Commerce 3 de outubro de 2023

Thanks so much for your kind words and your 5 star rating!

We appreciate your feedback and are so glad that our support agent and the team have been able to help you quickly with your issues.

We look forward to continuing to deliver a great service and features.