Avaliações (715)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
9 de outubro de 2020

I've installed this app, the app works well and their customer support is also great the resolved issues in a quick time.

ValueStore
Índia
3 days usando a aplicação
Questão respondida por BSS Commerce 23 de outubro de 2020

This very first feedback is very meaningful to the whole team. Thank you very much!

10 de março de 2023

Quick service, comprehensive team that resolved my issue easily! The team had to style a form for me and they did it in a business day.

WB Practitioner Store
Estados Unidos
3 days usando a aplicação
Questão respondida por BSS Commerce 15 de março de 2023

Thank you so much for your 5 star rating! We are pleased to hear that our service was quick, our team was comprehensive, and our team was able to easily resolve your issue. We really appreciate you taking the time to recognize our team for styling your form in a single business day! Thank you for your continued support!

31 de maio de 2023

We've only recently started using the app but support so far has been fantastic. Joy and team have solved the issues we were having quickly & effectively. All while being very friendly and polite. Thumbs up!

NFTC
Austrália
3 days usando a aplicação
Questão respondida por BSS Commerce 7 de junho de 2023

Thank you so much for the fantastic 5-star review!

We are so glad to see that our team has been helpful in resolving the issues you experienced and that they have been friendly and polite to the process.

We really appreciate your kind words - thank you!

Editado a 24 de janeiro de 2022

This app looks really complete, provides a lot of features that can help b2b businesses. Looking forward to see how much more can help me. I really appreciate the customer support, especially from Emma and the technician Hoa Xuan Duong, that were really kind to solve my doubts and problems. Emma especially was really kind and immediately solved all my little problems, like a litlle theme conflict that se was able to solve in less than one hour. I really reccomend the app.

Naturall Cotton Line
Itália
3 days usando a aplicação
Questão respondida por BSS Commerce 26 de janeiro de 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

10 de maio de 2023

Was difficult first setting up but that may be due to the fact we have around 1300 products to manage. I can imagine it being a lot easier with a smaller store. The customer service from Emma is excellent and she always has rapid replies even with the time zone difference (7 hours). There were a few features which needed tweaking for them to work such as the Autotag feature but it was quickly resolved and works okay now thanks to the Tech guy. Helpful advice and easy steps to follow.

One thing to improve on would be when editing the rules you have to edit them one by one or you can upload a spreadsheet but it means replacing the current rules and they won't come into play unless the new rules have higher priority so I would suggest when starting to put all rules on 99 (Lowest priority). There should be some way to edit your rules in bulk. Also, if your CSV file is wrong, the app will only tell you one error at a time which means uploading the CSV files countless times until all errors are resolved instead of the app telling you all errors at once. The price is slightly high but the app does come with a lot of different helpful features on the advanced plan.

Highly recommend if you're looking to create different prices for different customers without setting up a whole new website!

spareparts4cookers.com
Reino Unido
3 months usando a aplicação
Questão respondida por BSS Commerce 16 de maio de 2023

Thank you for your wonderful rating!

We are pleased to hear that our agent is excellent with rapid replies, and that the Autotag issue was quickly resolved. We are really happy that you found the app's features helpful and easy to follow, and appreciate your feedback on the areas where we may improve.

We appreciate you taking the time to leave your review, and are glad that you recommend our app to others. We hope you continue to have a great experience with it. Thank you so much again!

18 de janeiro de 2022

Bonjour,
J'ai installé l'application il y a déjà quelques mois. Le support technique est disponible pour me guider dans l'installation et le paramétrage de l'application. Encore aujourd'hui, Jonas et Hoa Duong m'ont accompagné dans la mise en place des options, un grand merci pour leur professionnalisme.
Aurélie

INEX HOME
França
3 months usando a aplicação
Questão respondida por BSS Commerce 18 de janeiro de 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

Editado a 10 de março de 2023

Pricing rules not available at variant level. App can not increment or decrement the prices of variant skus independently, they are all tie up with parent.

Alabama Wholesale Socks
Estados Unidos
2 months usando a aplicação
Questão respondida por BSS Commerce 26 de fevereiro de 2023

Hi there, so sorry for the bad experience that you were facing.

However, we have double-checked carefully with our team and it seemed like you have been using another app to setup your sale price which might have affected your Buy It Now button. Also, when customers haven't logged-in, we couldn't see any Buy It Now button. In this case, may we please know if you are using Buy Now button from another app or it's from the theme default or you guys have customized it?

Regarding the CP is not available at variant level, we are really sorry for this. However, this is a huge function which would require quite many resources to search and deal with. And currently, our team is still researching to seek for a proper solution to update this feature. At the same time, Joy will continue support you our best with your case.

Many thanks for your understanding!

22 de junho de 2022

BSS's B2B wholesale solution is fantastic, and I highly suggest it. The support is really amazing – Josephine- the one who supports me is really nice. I’m not going into detail regarding the BSS B2B wholesale solution because it has so many integration options. My advice is to just try contacting Josephine's help. Josephine was quite helpful in assisting me in finding solutions. She is incredibly efficient and exact in her work, as well as helpful and patient. The technician guy Nguyen Van Dong has fixed the issues really well and the complete customizing procedure took only a few days. My heartfelt gratitude goes out to Josephine and Nguyen Van Dong.

KrkcWholesale
China
3 days usando a aplicação
13 de julho de 2022

Josephine and Trinh Viet Anh did a great job of getting our store configured and working properly. They were quick to respond and did a great job all around.

Creative Sports
Estados Unidos
2 months usando a aplicação
31 de maio de 2023

Excellent app. Excellent customer service. We had been using another slightly cheaper app, which did not work on all browsers, switched to B2B and after a little support, everything is great. Lots of features. Worth the extra!

BeadTin.com
Estados Unidos
2 days usando a aplicação
Questão respondida por BSS Commerce 7 de junho de 2023

Thank you so much for your 5-star rating!

We're so happy to hear that our excellent app and customer service has been working well for you, giving you lots of features and being worth the extra.

We truly appreciate your support!