Avaliações (850)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 94% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
Editado a 8 de março de 2022

Nice app, full of features, well documented with a nice and reactive customer support (kudos to Emma ). Keep up the good job guys !

Love Beads By LR
França
About 18 hours usando a aplicação
Questão respondida por BSS Commerce 8 de março de 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

20 de agosto de 2022

We were having a lot of trouble trying to find compatible apps. Specifically an app that could handle variants and wholesale pricing. We assumed (very wrongly) that if 2 apps came from the same company they would be compatible with each other. Oh were we WRONG! This has been a nightmarish mess. First, we deleted our old apps which mean all products had to be loaded again from scratch. Then, we added the BSS apps . . . . That's when all of the problems started. Our other apps stopped working. BSS blamed it on the other developer, the other developer blamed it on BSS. We got absolutely nowhere. Then, the Wholesale Solution app wasn't doing what they said it would do. Of course, that was because it couldn't REALLY do what was promised. Then, when the BSS Variant app wasn't working, the BSS tech told us it was because it doesn't work with the BSS Wholesale app. Seriously?!?! What a mess. Now our team has to start from scratch . . . again . . . and try to figure this out. Wasting thousands of dollars and 100's of man hours.

SkoolaMoola
Estados Unidos
22 days usando a aplicação
Questão respondida por BSS Commerce 22 de agosto de 2022

Dear,

Please accept our apology for your experience. The Product Options app has been published recently, so it could lack some compatibility. Our team is trying to integrate features between 2 apps.

We've sent you an email via sales@bsscommerce.com. If you can give us a chance, we can assist as far as we can if we have any helpful information.

Hope you can sympathize with us!

Best regards,

BSS Commerce Team.

23 de agosto de 2023

They solved the problem of my integration in my store and your app works correctly, in addition, your app has gotten me many sales.
Excellent service!

Shyla | Conserva tu magia
México
15 days usando a aplicação
Questão respondida por BSS Commerce 31 de agosto de 2023

Thank you for your rating!

We are thrilled to hear that our app has helped solve the integration problem in your store and has resulted in increased sales.

We're glad to have been of service!

1 de agosto de 2023

From first glance it looked easy as if all you had to do was install these features. But in the end everything had to be manually done by Emma and her Team. To be fair though they were very quick to respond and fixed any bugs reported.
Early days yet but looks like it will be a good solution for us going forward

Budtender
Irlanda
16 days usando a aplicação
Questão respondida por BSS Commerce 7 de agosto de 2023

Thank you for your feedback!

We are glad that you are enjoying our service. However, your feedback seems to be quite a positive one but then you left a 3-star review so something seems to be missing from our end which haven't met your satisfaction yet.

If you need any further support from our team, don't hesitate to let us know. Hopefully, our service and our app will help to revise your experience with us.

We always strive to keep our customers happy!

17 de abril de 2023

Overall good app. A bit complicated and pricey. Support is high quality if you need help with anything

Selective Micro Technologies
Estados Unidos
12 days usando a aplicação
Questão respondida por BSS Commerce 19 de abril de 2023

Thank you so much for your review! We really do appreciate it.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Take care!

21 de julho de 2023

Really good functionality, simple to set up. Emma and the team have been very helpful with any bugs that crop up. There's a couple of niggles with it where I think the app could be improved which I've suggested to the team - with these little improvements it's definitely a 5* app, and even without them it's still allowed us to move our B2B website from Magento 2 to Shopify!

Salon Promotions LTD
Reino Unido
11 days usando a aplicação
Questão respondida por BSS Commerce 24 de julho de 2023

Thank you for your rating and kind words!

We appreciate your feedback on how we can make the app even better and have passed your suggestions to the team. We are happy to hear that you were able to move your B2B website from Magento 2 to Shopify and we are grateful for your support.

Again, thank you so much for your support.

16 de junho de 2021

One of the worst experience here! The support is the worst, after 7 days waiting to get the app installed by the team they say that is not possible. Waste of time. I absolutely don't recommend!

EKOOK
Reino Unido
6 days usando a aplicação
Questão respondida por BSS Commerce 16 de junho de 2021

Dear,

It's Steph from the team.

Firstly, please accept our apology for your experience. Our team tries the best to find a solution and it takes more time than expected because your prices are affected by another 3rd-party app and we need some time to look into how it works.

Truly, we never want to make a careless fix without considering all possible problems.

Hope you can sympathy with us!

Editado a 9 de fevereiro de 2023

Yes the App is very interesting and helpful
The support center is very knowledgeable as I chat with Ms. June.
I am very thankful to the B2B Team.

Fruitarca
Índia
About 3 hours usando a aplicação
Questão respondida por BSS Commerce 15 de fevereiro de 2023

Thank you so much for your 5 star rating! It means so much to us that you found Yes the App interesting and helpful, as well as that you were pleased with the support center. We are grateful to have such wonderful customers like you.

Editado a 7 de março de 2023

I was happy with the app but it had a few challenges. I reached out to customer service for help which went well until I gave the app a 4 star review. I immediately received a message from the rep that helped me. She said that if I didn't give her a 5 star review, she would be "punished." I asked what she meant and she said she would lose pay for a 4 star review. She continued to beg me to change the review. I told her that asking such a thing was 100% unprofessional. This made me lose trust in the app and uninstalled it. This is very concerning that Shopify doesn't seem to vet the apps it allows to integrate with the platform. The developers are based in Vietnam which is fine, but this experience made it feel like a scam.

shop.northwestcontractorssupply.com
Estados Unidos
3 days usando a aplicação
Questão respondida por BSS Commerce 8 de março de 2023

Thank you for taking the time to let us know about your experience. We will take your feedback very seriously, and really apologize if this has caused you to lose trust in the app and have uninstalled it.

We are very concerned to hear that the representative suggested such a thing and did not behave in a professional manner. We will look into this further and take measures to prevent something like this occurring again in the future. Thank you for bringing this to our attention.

Still, hopefully you can reinstall our app on your site and we can for sure prioritize your case then help you with the setup. Many thanks in advance!

21 de fevereiro de 2023

Perfect support, they are fast and very pro. I had a big problem wih my theme and they resolved it :)

Jeybaby
França
7 minutes usando a aplicação
Questão respondida por BSS Commerce 23 de fevereiro de 2023

Thank you so much for the five-star rating and kind words! We're delighted to hear that our support was perfect and that we were fast and professional. We're also very pleased to hear that you had a great experience with us and that we were able to resolve your theme issue. Again, thank you for the five stars of feedback!