Stoq: Back In Stock, PreOrder
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I recently installed the app and had a minor issue. Their customer care team members is swiftly available to assist; I sent a message around 1:00 a.m. and did not expect such a speedy response. Shashi was fantastic and was able to help me resolve my problem in less than 10 minutes. I recommend their services because the features and prices are well worth it.
Thank you for your feedback! We’re really glad to hear that Shashi could assist you promptly, even during off-hours. It’s wonderful to know that you find value in the app’s offerings. If you ever need further support, we’re just a message away! :)
- Sneha / Merchant Success
The app is very good and the support system works, Naam helped me configure all the buttons as I needed, and the support was excellent
Hi there! Thank you so much for taking the time to write a review :) I was happy to customize the 'Notify me' button on your draft theme so you would be all set once you go live.
Best of luck for your lovely and unique phone cases. Hope you recover lots of sales and get many Preorders.
-Anaam / Merchant Success Lead
Live chat support is very efficient and usefull.
Thank you for your help setting up the application.
Thank you for the kind words in your review. We’re glad we could help you get started with the app and set you up for success by adding the Preorder button to your featured products :)
-Anaam / Merchant Success Lead
The Stoq support team was very helpful while I was setting up the app, Sneha was great at helping me complete my setup.
Thank you so much for your review and the name mention! I am so glad I was able to help. I really loved your collection of golf shoes. I hope you receive tons of preorders. We're always here to help. :)
- Sneha / Merchant Success Lead
I've been using this app for back in stock notifications and they just launched a pre-order function which is super exciting! I had some issues setting it up on my page but spoke with Sneha from Customer Support and she sorted it out within 5 minutes. Great app, great service!
Thank you for your kind words! I'm happy i could set up the preorder function for you as soon as it was released and we're super happy to know you've been using our back in stock feature as well. I wish you the best! We're here to help anytime. :)
- Sneha / Merchant Success Lead
The team at Stoq are absolutely amazing. I faced a rather unexpected issue (a conflict with another Shopify app, so NOT at Stoq's fault), and despite the team not being required to help, they went above and beyond to solve this for me. They liaised with the other Shopify app, and together, they resolved the bug. Personally, I was blown away about how willing they were to help and how efficiently they solved this. 10/10 for customer service and if anyone is thinking about choosing Stoq or some other app, 100% GO FOR STOQ! You WILL NOT be disappointed.
As for the app itself, it provides us with the exact features we need and is super user-friendly. Importantly, it has not slowed down our website. The new Pre-order functionality has genuinely given us an 18% uplift in revenue, which is easily the highest ROI an app has printed for us.
Well done Stoq! Keep up the awesome work!
Thank you so much for taking the time to write such a detailed review and for appreciating our app and support. The entire team at Stoq is very grateful for your kind words :)
We’re delighted that we could help you solve the problem and thrilled to see a boost in your revenue. We hope you continue to recover many sales with the back-in-stock feature and that your revenue keeps growing with Preorders. Please feel free to reach out to us for anything. We're always here to help.
-Anaam / Merchant Success Lead
Great service!
Shashi was fantastic - answered all my questions and was very helpful.
Thank you so much for the review! We're glad we could help you with set up your custom email address to send out back in stock alerts. Shashi says you've been very kind and patient. We wish you the best for your sales and we're here to help anytime! :)
- Sneha / Merchant Success Lead
great app and wonderful customer service.
Thanks a bunch for the awesome review! I'm really glad i could set up preorders for you. I hope you receive tons of preorders. If you ever need anything, just give us a shout—we’re here for you! :)
- Sneha / Merchant Success
Great assistance and extremely helpful in solving a small issue we had with the app. Highly recommend
Thank you for writing a review! I am glad I could help you with the Notify me button on the collection page. You've a lovely collection of home decor products. I hope you recover tons of sales. :)
- Sneha / Merchant Success Lead