Stoq: Back In Stock, PreOrder
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STOQ has been a great addition to our store and has really helped us manage preorders and restocks more smoothly. The app works reliably and fits perfectly into our workflow.
Their support team is amazing, always quick to respond and genuinely committed to solving any issue we run into. Highly recommended!
Great support! Hassan was very helpful and solved my issue quickly.
チャットは英語ですが、レスポンスがすごく早くて助かります。
I've used STOQ for a while (easy to use app) and recently had to reach out to support for assistance. Momna was efficient, kept me updated with the changes and let me know which steps I missed in the flow. It's also great that I can integrate this with my Klayvio email flows.
So far, this app is excellent. Good admin UI to customize it, good UX on the controls, reasonable pricing with good starter plan, and they've shown to be VERY responsive to messages with any help I needed.
The customer service for Stoq goes above and beyond all the time. They help on more than I even expect but it is truly appreciated. We will be forever customers. As far as the app itself it has been so helpful for us as we do a lot of presales. My favorite feature has to be that it keeps track of how much that sale earned. That helps us so much in our industry and how we can market better for our next one.
Excellent app,have been using it since a couple of years,and the best part is that if any problem,customer service is spot on and ready to help and solve your issues really fast.Great recommended app.
Thank you for your review! I'm glad i could help setup the notify me button on your product page. I'm glad that you find our customer support helpful in resolving any issues. Wishing you the best for your business.
We're always here if you need anything else at all :)
- Sneha / Technical Support Manager
STOQ is a fantastic preorder app — clean, reliable, and exactly what we needed to properly manage demand. But what truly sets this app apart is the support.
We ran into a few technical challenges during setup, and every single one was resolved quickly and thoroughly. Arnab, our support representative, was hands down one of the most professional and knowledgeable people I’ve worked with across any app or developer team.
He showed an incredible level of care, patience, and technical skill — not just fixing the issue, but making sure everything was fully understood and working exactly as intended. You can tell there’s real depth behind this product, not just surface-level support.
If you’re considering a preorder app, STOQ isn’t just great preorder app — it’s backed by a team that genuinely cares and knows exactly what they’re doing.
I would not recommend this app if you plan to do anything beyond the initial pre-order deposit. (their exact words)
The app works fine for collecting the first payment, but once you get into post-preorder issues (remaining balance collection, billing mistakes, payment corrections), there is no real support or solution. If anything goes wrong, you’re stuck.
I spent over an hour with their chat support trying to fix a payment collection issue. They initially tried to help, then another rep stepped in and told me to contact Shopify. Shopify then told me to contact the app developer. Meanwhile, nearly $2,000 is in limbo with no way to properly charge customers or correct the orders.
The app cannot:
-Recover from billing mistakes
-Handle payment collection issues after preorder
-Reset or fix partial payment workflows once something breaks
If there’s any issue after the deposit, you’re on your own.
My honest advice: skip partial payment apps entirely and use Shopify’s native preorder/payment system instead. It’s simpler, supported, and won’t leave you trapped between Shopify and a third-party app when something goes wrong.
Save yourself the headache.
Hey there! I'm one of STOQ's founders - first, sincerely sorry that this happened. We actually do use Shopify's native preorder system - this is exactly why you ran into a platform limitation with collecting balance. It's a known bug in Shopify admin that collecting payments with "Collect payments" bulk action for Orders list does _not_ work for preorders. I raised this issue months ago when another store did the same thing you did, and had $100k+ in limbo. It required an escalation to Shopify's VP of Product to get everything corrected. They promised that it'd be fixed in future updates, but it seems like they haven't. I've escalated your issue to them again, in the hopes that they can fix it for you just like they did for the other store. More context here for anyone who's interested: https://x.com/heysandy801/status/1985528050658783552?s=20
I also want to take the moment to clarify a few things in your post -
1. If you used the app's actions or the single "Collect payment" button inside an order, everything would've worked fine. We actually have plenty of tools to help with payment collection (failed payment emails, collect in bulk, status tracking etc), but if an order is marked paid (which is what happened in your case), we simply cannot do anything without Shopify resetting the order's status.
2. It is correct that we cannot do anything beyond the deposit, but only if the order status is changed to "Paid". if the balance is marked collected in an unsupported way, there is nothing we can do to change it.
3. The only real solution is to contact Shopify. I've done that for you from my end too and I plan to follow up with them until you get your balance back. STOQ lives and dies on merchants selling preorders effectively and we work hard to make sure every brand is successful with their campaign - if there's one thing I care about, it is making sure that we do our absolute best.
4. When you use STOQ or any preorder app, all data related to your orders and payments stays in Shopify. There is nothing a third party has individual access to or controls exclusively - this is a good thing because it means Shopify can ultimately fix things if they step in.
I've sent emails to you to follow up on this, and I'll continue working on getting your balance unstuck and resolved. I'd appreciate you replying to me so we can figure things out and get this resolved. :) I hope you can see from all our other reviews that we take our work seriously - and just like everyone else that's had a positive experience with us, I'm sure we'll turn this around for you.
- Sandesh / CEO
Excellent add-on for our store. I wasn't sure how much benefit we'd gain but the reporting tool is a real opener. Absolutely worth it. The team have been on hand to tweak button positions and colours too when needed. Very happy with the product and the speedy support. Thank you!
The initial install and set up of STOQ is very simple, and have loved the app! I switched themes on my website and ran into some issues, but support was very quick to reply and was able to get it straightened out! Happy to have this support and quick turn around even on the free tier :)