Stoq: Back In Stock, PreOrder

Stoq: Back In Stock, PreOrder

レビュー (1,119)

総合評価
5
評価レベルごとの件数
  • 評価の97%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2024年7月15日

Live chat support is very efficient and usefull.

Thank you for your help setting up the application.

© 2024 Charriol
スイス
アプリの使用期間:8ヶ月
Artos Softwareが返信しました 2024年7月17日

Thank you for the kind words in your review. We’re glad we could help you get started with the app and set you up for success by adding the Preorder button to your featured products :)

-Anaam / Merchant Success Lead

2024年8月9日

Sneha was very helpful with support for us, we needed a customisation and it was done with no issues.
Great network for support.

FormTech
ニュージーランド
アプリの使用期間:12日
Artos Softwareが返信しました 2024年8月13日

Thank you for your review! Glad i could help customize the Preorder button according to your requirements. I wish you receive tons of preorders. We're here to help anytime. :)

- Sneha / Merchant Success

2024年7月31日

We've been trying to find an app that will help us put our personal touch on preorder items, and Stoq just rocked our world. The customer support is also outstanding.

VersaChalk
アメリカ合衆国
アプリの使用期間:5日
Artos Softwareが返信しました 2024年8月13日

Thank you so much for your kind words! We're thrilled that our personal touch on the preorder items made a difference for you :)

If you need anything else, don't hesitate to reach out we're always here to help!

-Anaam / Merchant Success Lead

2024年7月8日

They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess

BIG MAX US
アメリカ合衆国
アプリの使用期間:約1ヶ月
Artos Softwareが返信しました 2024年7月10日

Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know.

I want to point out a couple of things if you don't mind -

1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan.
2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled.
3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit.

Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded.

Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this.

Thanks for using Stoq.

- Sandesh, CEO

2024年8月17日

Just installed on our shopify store which was using a third party theme. P from Stoq was able to quickly help getting it up and running. So far, this looks like exactly the app I need for our preorders.

GFCGoods
アメリカ合衆国
アプリの使用期間:約1時間
2024年7月25日

Great app and great support when you need to make customizations

Off Grid Stores
アメリカ合衆国
アプリの使用期間:2ヶ月
Artos Softwareが返信しました 2024年8月13日

Thank you so much for your review! I'm glad we could help you with customization of Notify me button to add an bell icon with the button. Feel free to let us know if you need any other help!

- Prarthana / Senior technical support specialist

2024年7月18日

Great support on this app. We highly recommend it! The only thing it needs a bit more flexibility in regards to styling options and additional features, like taking partial payments or full payments on preorders. but i hear this maybe coming. overall a very good experience !

Videoguys Australia
オーストラリア
アプリの使用期間:3日
2024年10月16日

Nice and smooth communication and helpful stuff!

VETSTOR 🐾 Appka a e-shop veterináře
チェコ
アプリの使用期間:1日
Artos Softwareが返信しました 2024年10月17日

Thank you so much for taking the time to leave a review :) It was my pleasure to help you customize the 'notify me' button and the sign up form to match the theme of your store.

Please reach out to us for anything, we're here to help!

-Anaam / Merchant Success Lead

2024年9月5日

The best customer service EVER

The functionality of the app is developer and merchant friendly

Truly deserve 5/5 Stars

Allbirds
クウェート
アプリの使用期間:2日
Artos Softwareが返信しました 2024年9月17日

Thank you so much for the amazing review! I'm glad i could set up the 'Notify me' button on your product pages. We're thrilled to know you find the app both developer and merchant-friendly.

Your 5-star rating means the world to us! If you ever need anything, don’t hesitate to reach out, we're always here to help.

- Sneha / Merchant Success

2024年8月10日

Only just installed, but it was very simple. I had one thing I wanted to change regarding notify-me alerts for specific products and I used the chat feature to get some help. They provided me clear instructions immediately and I got it set up how I wanted within 5 minutes.

Bowling World
アメリカ合衆国
アプリの使用期間:約1時間
Artos Softwareが返信しました 2024年8月13日

Thank you so much for your review! I'm glad we could help setup the Notify me button on specific product page.

Feel free to let us know if you need any other, we're here to help anytime! :)

- Prarthana/ Senior Technical support specialist