Stoq: Back In Stock, PreOrder
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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Very cool app that allows us to easily accept special orders (for items that we can get but don't have on backorder) and preorders (for items we have on backorder with a known ship date). Easy to setup and get started with. A few very specific questions we had were addressed very quickly by their support team (Prarthana and Anaam were of great assistance). I will consider this developer for other apps going forward.
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.
1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.
2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.
We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.
I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!
- Sandesh / Co-founder
Super intuitive and easy to use, friendly and fast customer support through chat and email!
Thank you for taking the time to share your experience!
I’m glad I could help you with integration of the "Preorder" button on your product page.
It’s great to hear that you found our support fast and friendly.
If you ever need more assistance, I’m just a message away!
– Momna | Technical Support Specialist
super helpful, super fast response, got us set up in no time
Thank you for your wonderful review! I'm glad I could help setup the notify me button and also answer all of your queries. Wishing you the very best :)
Please feel free to reach out anytime! :)
- Sneha / Senior Technical Support Specialist
Wonderful customer service, response time, and problem solving! Nagaraj was kind and very quick to fix my issue!
I have just downloaded the app, and I am excited to see what it works like, but the customer service function and team has been amazing! So fast to respond and super helpful.
Great!
easy to use and great customer service!
I just started using the free version of this app, as I only need to add a restock alert to one shop listing. So far, so good! And customer support was helpful in making changes to the button orientation. Thanks!
Perfect support!
Thank you for taking the time to leave review :)
I'm glad to see that my teammate was able to help you get started with Preorders. Please feel free to reach out for anything, we're always here to help.
Wishing you the best of luck!
--Anaam / Merchant Success Lead