Stoq: Back In Stock, PreOrder
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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Very cool app that allows us to easily accept special orders (for items that we can get but don't have on backorder) and preorders (for items we have on backorder with a known ship date). Easy to setup and get started with. A few very specific questions we had were addressed very quickly by their support team (Prarthana and Anaam were of great assistance). I will consider this developer for other apps going forward.
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.
1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.
2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.
We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.
I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!
- Sandesh / Co-founder
Amazing app!
I initially installed this app for its pre-order features, and I must say, they have been incredibly effective in boosting my conversion rate. Setting up the app was a bit challenging at first, but the customer support team, especially Nagaraj, was outstanding. He resolved all my issues in just a few minutes and made the process so much smoother. Highly recommend this app for anyone looking to enhance their e-commerce experience!
Thank you for your review! I’m so glad to hear you’re enjoying the app. It was my pleasure to help set up the Preorder button on your collection and homepage.
If you need any more assistance, just let me know. We’re here to help!
-Nagaraj / Technical Support Specialist
So far so good. Customer service is very helpful and fast!
Thank you so much for the kind words! I'm really glad I could assist you in getting the preorder button set up.
If you ever need help with anything else, please feel free to reach out. :)
Wishing you all the best!
-- Khutheja / Technical Support Specialist
Great App for managing back orders and preorders. Very responsive support too.
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you find the app great for managing back orders and preorders. We're glad we could setup the app for you. If you ever have more questions or need assistance, we're always here to help!
- Sneha / Merchant Success Team
Great app to allow for pre-orders of new items. Tech support is outstanding!
Thank you so much for your kind words! :) it brings me joy to learn that you're happy with the app and the service. It was a pleasure for me to help out.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
とてもよかった。修正したいことも汲み取って迅速に対応頂きました。
Vishu was a great help in setting up my design with the Back in Stock button so thank you. The app seems to be very easy to use and navigate. Hoping it leads to more sales in the future but will have to wait and see.
Thank you for the appreciative words! :)
It makes really happy to learn that you're finding our app easy to use. it was a pleasure to help and set things up for you. We do strive to be your go to preorder / back in stock alerts app.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
- Vishu / Senior Technical Support Specialist
Very happy with the Preorder and Back in Stock functions of the app.
The customer service team has always been helpful and very fast to respond.
Thank you for sharing your experience! I’m glad I could assist you with adjusting the Preorder badge on your homepage and collection page, and explain how the preorder confirmation email works.
It’s great to hear you’re happy with the Preorder and Back in Stock features!
If you need any more help, just let me know. We’re here to help!
-Nagaraj / Technical Support Specialist
very good, recommend!