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1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.
1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.
2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.
We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.
I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!
- Sandesh / Co-founder
Great app. Had an issue with the Preordr button and Vishu got online and had it fixed within a couple minutes. Recommended for sure!
Really helpful and easy to use ! It’s the perfect app for small business like mine
Great support. Had a slight issue with my install and it was corrected immediately.
Wow! Great customer service. They were so helpful getting everything set up!
Only just set it up so not had experience with using it yet, but they are very helpful to chat to if stuck with anything!
Thank you for your feedback! I'm glad I could assist you to setup the preorder button on collection page.
If you have any questions or need further support as you start using the app, feel free to reach out anytime. We’re all here to ensure you have the best experience! :)
- Sneha / Merchant Success
very helpful customer suppport. so far haven't used a ton of features since I'm just setting up the store and haven't officially started selling yet.
I've tried other Shopify preorder apps, all of which were rather difficult to navigate, set-up and rendered no live assistance through chat or otherwise. Upon downloading Stoq, I ran into a snag and decided to give chat a try. Like most apps, I didn't expect a response especially on a Sunday morning before 9 a.m. However and to my unexpected but most delightful surprise, I received an immediate response!!! WOW! That alone spoke EXCELLENCE in Customer Service. The snag I ran into was my user error and I found Stoq not only to be the most user friendly and easier to navigate than all others but additional features to assist our store such as follow-up emails to our customers and more. It is very rare to say the least that I would take the time as I have none, much less write this much, if I had not been this impressed. Stoq excelled my expectations and was exactly what I was looking for. As mentioned, to have immediate customer service at my fingertips was priceless!
Hi there! Thank you so much for taking the time to write such a detailed review, we truly appreciate it.
We aim to set our Merchants up for success and we're glad to hear that our round the clock support exceeded your expectations. Also, Sandesh the CEO himself was the one who helped you set up Preorders.
Please feel free to reach out for anything, we're always here to help :)
-Anaam / Merchant Success Lead
Great app. Live support was really helpful.
One downside is that it isn't compatible with FB/Instagram markets.
Quick and great support. Hope to see more sales with the help of this app.
Thank you so much for the review! Glad i could help set up the app. You've a lovely collection of tags. I hope you recover tons of lost sales. I wish you the best for your store. :)
- Sneha / Merchant Success Lead