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Just started working with the Back in Stock app and it's been a dream so far. So simple to install even I managed it on my own ( and I'm not technical at all). Also the team have been so helpful and responsive when I've had questions. A fantastic experience and something that I can already see being very helpful for my business.
This app is great and does exactly what I need it to do. Very easy to navigate too. I would definitely recommend this app to any store that has in demand products that tend to sell out.
Thank you for your review and feedback. Great to hear you found everything without any issues. We have tried to keep the UI relevant to its categories making it simple to manage.
If you ever have any questions or need any assistance in the future, just get in touch!
The app is great. We do have an issue where the app creates accounts in Shopify with the collected email address but no First and Last name which is causing issues with a Celigo/Netsuite sync due to those being required field to sync. Developers seem to have no intentions on helping out with this situation. Take it or leave it. Otherwise our customers do appreciate the capability.
We just installed this app and we ran into a couple integration issues as we wanted to customize the button and the popup window. Support was very fast and unbelievably helpful. They state support within one business day but we were pleasantly surprised to find it's typically much faster. Everything has been integrated nicely now and we are off and running. It's all about customer support and these guys have nailed it. Not to mention it is a great product that does everything we needed and more.
This app is very useful if you own an online boutique, or any online store for that matter. It is very customizable and easy to use.
Get this app if you want to retain customers (which, why wouldn't you?). What I love most about it is the fact that you can link your mailing list and customers have the opportunity to join your list while signing up for a restock notification.
If you would like to see a demo check out my site DopeFein.com and click on any item that is out of stock!
I gave 4 stars because although I do find it very useful, it is a little pricey, especially when it becomes necessary to upgrade your billing package.
Back In Stock is amazing and I only wish I added this to my store earlier. The return on spend is more than worth it and the up tick I have had in sales since adding this app is even more than expected. Very happy with Back In Stock!
The app generally works well for us. The support is no more than ok. We asked for a simple thing like changing the font, but got turned down. After a while we figured it out ourselves, even though we have no coding skills. Should have been an easy fix.
Hey there,
Thanks for your review! We are sorry that you did not have a great experience with the support team. Changing the font can easily be applied under the Edit menu of the feature (email template, signup form, product page button) that you wish to change it on. If the font is a custom one, then we would need the referencing the external style sheet. I would recommend finding your font, or one suitable here: https://fonts.google.com/. We would then add this link in the head of the app from our end.
I hope that this experience did not deter you from reaching out to the support team. If you ever need any assistance, please feel free to reach out! We are always ready and willing to help 😊!
Cheers,
Back in Stock Support Team
Customer support was very fast and efficient. They were also damn helpful with some of my request regarding the usage of the app. Highly recommend as the app does it job along with a superb customer support
Update: Unfortunately having a lot of script issues causing error messages on some browsers which scares of potential customers. Even though we have the option of turning it off in the editor there is code on the product page that would not go away until uninstalling the Back In Stock app.Its a shame as I really liked the app. I contacted support 2 weeks ago and there has been no resolution just a lot of escalation in support. Since the management of this app changed so has the support.
Thank you to James who was very helpful in getting me set up with my theme customization. Very happy, people are already clicking the button and signing up for SMS and Email alerts.
Thank you for your review. Great to hear that you are already getting sign-ups, if you ever require any further customization or just have any questions. Feel free to get in touch!
Nice plugin! Very quick response from support team!