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Easy to install. Easy to customize the "notify" button. Can't ask for more than that! I look forward to see it work in my shop.
I switched over from "Restocked Alerts" and it was for the better. I'm paying $5 more compared to the other app but with this app, I don't have to deal with the headaches that the other app caused. Matt from the support team has been great! I sent them an email requesting some assistance with setting up the app and within a few hours, I got a response. I definitely recommend this app!
We have been using this app for more than a month and we certainly see the benefits. The app analytics tell us about the conversion from emails. We are quite pleased with the ROI. We strongly recommend this app!
Thank you for your review and feedback, we are happy to hear everything is working out great! If you ever have any questions or need any assistance, feel free to get in touch!
If you need help you are on your own, they recommend that you contact a developer - it is not fair to call it support, sorry.
Customer support was very fast and efficient. They were also damn helpful with some of my request regarding the usage of the app. Highly recommend as the app does it job along with a superb customer support
The app generally works well for us. The support is no more than ok. We asked for a simple thing like changing the font, but got turned down. After a while we figured it out ourselves, even though we have no coding skills. Should have been an easy fix.
Hey there,
Thanks for your review! We are sorry that you did not have a great experience with the support team. Changing the font can easily be applied under the Edit menu of the feature (email template, signup form, product page button) that you wish to change it on. If the font is a custom one, then we would need the referencing the external style sheet. I would recommend finding your font, or one suitable here: https://fonts.google.com/. We would then add this link in the head of the app from our end.
I hope that this experience did not deter you from reaching out to the support team. If you ever need any assistance, please feel free to reach out! We are always ready and willing to help 😊!
Cheers,
Back in Stock Support Team
Update: Unfortunately having a lot of script issues causing error messages on some browsers which scares of potential customers. Even though we have the option of turning it off in the editor there is code on the product page that would not go away until uninstalling the Back In Stock app.Its a shame as I really liked the app. I contacted support 2 weeks ago and there has been no resolution just a lot of escalation in support. Since the management of this app changed so has the support.
Thank you to James who was very helpful in getting me set up with my theme customization. Very happy, people are already clicking the button and signing up for SMS and Email alerts.
Thank you for your review. Great to hear that you are already getting sign-ups, if you ever require any further customization or just have any questions. Feel free to get in touch!
Costs to much for the service provided and not making us much or any money at all. Disappointed in the months we have spend so much money for it.
Hello,
Thank you for reaching out and your feedback. We would be happy to go over any problems or issues you had to see if we can remedy a solution - we tried sending you an email on May 15th but have not received a reply - if you can contact us on support@backinstock.org we would be happy to assist further.
Great App. Generates a good amount of what would have been missed revenue had we not had the app. Highly recommend.
***Updated. Unfortunately, I had to lower the score. Restock notifications are no longer sending instantly or near instantly. They are taking at least 30 mins. to hours. This is bothersome because it causes us to think something is wrong and we spend an unnecessary amount of time trying to trouble shoot.
They also have a "chat" service but no one is ever available, so it turns into just an "email us" feature.
***Update again. Restocks not sending, we have to contact support every time we have an inventory update. We will not be renewing our membership.
The app has helped us to take customer service to a new level. We liked how easy the setup has been and how friendly & superior the customer service has been.
Baaqi from the team has been extremely helpful and we are grateful.
Good job!
Thank you for taking the time to leave an awesome review!!