Talon Backups

Update: I'm changing my reply to reflect that the app can now indeed back up orders optionally, but could not at the time of the review.

For a long time, the app did not back up customer or order records for three reasons:

1. This type of data is very sensitive, and many shops do not want apps to have access to it. The app still does not request access to these records unless you explicitly turn it on (still).

2. Order records in Shopify cannot be fully restored by any app because details such as payment information are hidden from all apps. The complete record simply is not available.

Customer records, likewise, cannot full restore customer login passwords for the same reason - no app can restore these as no app has access to them.

3. Completed order records are not deletable, only archivable. This means that the only reason you would need such a feature is if Shopify themselves lost the record, which, to my knowledge, hasn't happened.

These reasons remain true. Still, having a backup of the data that apps can access is comforting to many businesses, and the feature was often requested. Therefore, I implemented it as an optional feature.

Merry Christmas!

Restoration are handled in the "Backup Records" part of the app. They are automatically restorable as soon as the first backup is finished - no need to enable them.

Any record in the list can be restored back to an old version by clicking on the record to see it's details. There, you'll see a difference view of the latest change against what is currently in shopify. On that page, you can also select which version you'd like to view in the dropdown. And, at the bottom, there is a 'restore this record' button that will restore the version selected.

Alternatively, you can choose to restore a group of records within the list view by selecting multiple records within the view (via the checkboxes or select all for the entire category). When selected, you can choose "Restore records to date" which will allow you to choose the date you want to restore the selected records to.

A visual guide on how to restore can be found here:
https://taloncommerce.com/help/talon-backups/restore/

Asking for help can be done in a few places. The best is probably the help navigation within the app. At the bottom of the frequently asked questions is a help form.

That form's messages are sent directly to me, Michael, the developer of this app. I answer as soon as I am able which is usually very fast.

We received and responded to your emails sent on the 13th and the 14th.

In fact, I responded personally to both of them on the day we received them.

It sounds like you did not receive my responses. It's likely that they were spam filtered by your email provider.

The responses are from "michael-support@taloncommerce.com".