BackupMaster Backups , 69 recensioni
Though I am new user, am very happy with this app. It serves my store backup issues.
Customer support is excellent too!
Thank you for taking the time to write your kind review! We truly appreciate your feedback and are happy to hear that our service met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help!
only a few days into it, but it has some great features for selective restore and the UX is straightforward and logical, Great support so far too!
Thank you so much for your kind review of our app! We're glad to hear that you found our selective restore options helpful. If you have any suggestions for how we can evolve the app to better meet your business needs, please let us know. We value your input and are always looking for ways to improve.
Our team is working hard to make the app interface more user-friendly and save time for Shopify store owners and their employees. Thanks again for trusting us to protect your data!
Very convenient app, recommend it to everyone. It's easy to operate and follow the visual instructions / manual.
Thank you so much for taking the time to provide us with a wonderful review. We're thrilled to hear that you found our app easy to use and user-friendly. Our team is dedicated to creating an interface that is accessible to everyone, regardless of their technical skills. If you have any questions or feedback, please don't hesitate to contact us. Thank you again for your kind words and for using our app! We're proud to take care of your data protection.
Tried the app it just does not work at all. We have decided to cancel our trial. They kept us hours on the phone and result was nothing. Very unhappy.
Dear Lola,
Thank you for taking the time to provide feedback regarding your experience using our beta functionality for transferring data between your Shopify stores. We are very sorry that it did not meet your expectations, and we deeply understand how frustrating it can be when the new store's theme doesn't look as precise as expected.
However, as mentioned previously, Shopify imposes certain limitations on all apps, including ours, which means that some actions must be performed manually when creating a new store.
That said, we want to assure you that our app has successfully transferred the following data:
Products: 88
Blogs: 1
Custom Collections: 1
Smart Collections: 11
Pages: 10
Themes: 3
Assets: 755
Our engineers have reviewed the logs and confirmed that there were no errors during the transfer. However, we understand that setting up a new store can be overwhelming, and we want to make sure that we're doing everything we can to help you along the way. Our tech team is eager to work with you to ensure that your store is set up successfully.
It is essential for us not only to add new functions but also to hear from our customers and their feedback so we can improve our app to better serve their business needs. I have written to you, and we are ready and willing to assist you with the setup.
Regards,
Marina S.
Customer Support Team
backupmaster.io
Awesome app with phenomenal customer service. I'm super happy with how quickly BackupMaster replies to emails/inquiries.
Thank you so much for your kind words! We are proud you chose us to protect your data. Please don't hesitate to contact us if you need any assistance!
Very easy interface and great customer support. No worries needed anymore :D Would definitely recommend this app!
Thank you for taking the time to write such a kind review! We're super happy that you found our interface user-friendly. We put a lot of effort into making sure the app is easy to use, and it's great to hear that it's paying off. If you ever need any help, our support team is here for you, ready and willing to assist. Thank you again!
Was super easy to set up and I even got them to create a physical backup and send me the link, so I had a copy. Great work.
Thank you very much for your kind words! We're happy to hear that our team's work met your needs. If you require any assistance in the future, don't hesitate to reach out to us.
Super helpful app, especially for small companies and little businesses just starting up because they have a very fair, and clear pricing scheme. Easy to back up everything in a breeze. Excellent customer service.
Our team would like to express our gratitude for your wonderful review! We are thrilled to hear that our app is beneficial to your business. We hope our future updates, aimed at enhancing the ease of data recovery, will please you. If you need any assistance, please don't hesitate to contact us. Thank you again for your support!
If I would have known your product before I would have been very grateful. Because I had a data crash right after an addon installation and then I had to start from scratch.
I‘ve decided your addon in case of low maintenance costs, because I need to earn money first to be able to proceed to spend more.
I‘m impressed of your personal and fast service and feel very secure now since I have chosen your service.
Thank you so much for choosing our backup app and writing this wonderful review! Your experience as a store owner is essential to us. Thank you for sharing it. It will help us to understand our customers' concerns and needs better. Please don't hesitate to contact us anytime you need help!
So far so good, the app is working as I had hoped it would. I have only had it installed for about a week now.
Marina is my Support Manager and she has been great in reaching out and offering to help me but the software has been intuitive so far.
I would highly recommend it.
Thank you so much for your wonderful review! We are very pleased that you noticed the user-friendly interface of the app. We are working hard to make data recovery as simple, fast, and transparent as possible. Our support team is always happy to help. Please feel free to contact us if you have any questions!