Arvostelut (1 030)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 94 % arvioista on 5 tähteä
  • 3 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
17. kesäkuu 2024

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Nostara | Home Fragrance | Perfume | Bodycare
Yhdistynyt kuningaskunta
Melkein 3 vuotta sovelluksen käyttöä
29. elokuu 2024

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.

Sugarberry Shimmy
Australia
3 päivää sovelluksen käyttöä
14. heinäkuu 2024

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

Ever Vessel
Australia
Yli 3 vuotta sovelluksen käyttöä
24. toukokuu 2024

We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.

Luna Templates
Yhdysvallat
10 kuukautta sovelluksen käyttöä
Rewind vastasi 28. toukokuu 2024

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.

28. lokakuu 2024

World class assistance and help!
Thank you folks!

SHONGear Designs
Yhdysvallat
Noin 3 tuntia sovelluksen käyttöä
Muokattu 29. toukokuu 2024

If you have thousands of products, do not rely on this.

Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products.

For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up.

Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.

International Beauty Services & Supplies
Kanada
Yli vuosi sovelluksen käyttöä
Rewind vastasi 28. toukokuu 2024

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.

14. heinäkuu 2024

Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you

Aberdeen Sewing Machines
Yhdistynyt kuningaskunta
4 kuukautta sovelluksen käyttöä
6. toukokuu 2024

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

Perlage Systems
Yhdysvallat
2 päivää sovelluksen käyttöä
20. huhtikuu 2024

Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.

My Store
Kanada
14 päivää sovelluksen käyttöä
3. huhtikuu 2024

Easy to use and very responsive customer service. Thank you Bianca!

Vanessa Wu
Ranska
11 kuukautta sovelluksen käyttöä