Rewind Backups , 1.007 recensioni
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In base alla valutazione
Rewind is a great app. Fortunately there hasn't been an emergency yet where I needed it but it's good to know it's there. Brittney is very helpful, professional and kind.
We have had a great experience with this service. Brittney has been super helpful. Definitely recommend!
Great app! Does the job. Giving me peace of mind. Highly recommend this app for anyone looking to backup their Shopify site
I was helped perfectly within 15 minutes by Alyssa Chaves Customer Care Advocate. This is how every customer service should be.
Greeting
Chaplin Shoes
Rewind Backup has proven to be an essential tool for my Shopify store. What makes it great is the extraordinary customer service, specifically from Logan. He showed exceptional professionalism, in-depth product knowledge, and commitment to resolving my complex backup issues.
The app itself is excellent, but a special shoutout to Logan J. for his extraordinary service. Highly recommended!
Rewind Backups Support team is quick, efficient and effective. They kept on informing me until a solution was found. This is what I call "a perfect service".
Feeling much more at ease knowing our 2 stores are backed up at all times. Great support team. Thank you!
Today i have used the restore of date 13-AUG-2023 even 12-AUG-2023. This app not bringing my site back to normally, while my site was working perfectly fine till 14-AUG-2023. Is there any responsible person from your team to fix my issue. It is a serious issue
Hi there,
We’re sorry to hear that your restore did not work as anticipated! Our team has been following the progress on your current ticket and can confirm that both our Support and Development teams worked quickly to investigate this for you. It looks like the theme Restore worked how it was meant to. Still, there appears to have been some confusion around Rewind functionality and how the items originally appeared at the time you chose to restore back to.
Please be assured that we will always work with you to restore your data as quickly as we can and as accurately as we can.
We would love to continue having a conversation with you and share what we can do to help assure you of our commitment to backing up your data. We value your feedback and are committed to providing you with a positive experience with Rewind. We kindly ask that you respond to our email or get in touch with our team at help@rewind.com as we would love to keep discussing this with you!
I'm very happy with the Rewind app and their customer service. They're responded fast to my query and were very helpful.
Great customer support and onboarding, hopefully I will never need to restore anything but in case there are different levels and events.