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Dealing with Rewind has been a pleasure. We are in Australia and there is a time lag, BUT Kaleigh has been fantastic at responding promptly in sorting out any issues - Great Customer Service.
Thank you for the kind words, we're working toward 24/7 support coverage! Stay tuned :)
Amazing. I think every Shopify merchant should have this app if they have any other apps on the app store. We had never experienced what we experienced with most of our site getting deleted from another app and immediately after rebuilding it back up manually, we quickly scrambled to find an app like this. It is so simple to use, it backs up everything, and support is there to help you 24/7 and all hand holding if necessary. We had PTSD so the hand holding really helped lol. It really should be on the Shopify homepage as a precaution because other apps are risky and this could save you. We won't ever delete this! Thank you to Annie, Lucas, and the whole team! Life saving. We wish we had this sooner! 100% don't hesitate and download this now to be 100% safe!!!!!!!
Couldn't have said it better ourselves 😅 You're right though, apps creating unintended conflicts/issues is much more common than merchants assume. We're so glad to hear we were able to help out!
A very good shopify backup service for all objects: products, customers, metafields etc. Peace of mind. Good UI to review the data in different versions of a product. the ability to restore individual products and versions which is a lot of control. Easy to set up. Sales person met with us to run through features. Looking forward to using the monitoring, but we have not yet. Great feature package. We are on the plan that has Staging and monitoring, above base level. Customer service was responsive and very helpful, with one misunderstanding which we sorted out, and a problem with not operating in Australian time zone for business hours. I think premium gives you 24h.
minus one star for - confusing documentation and process for backing up and restoring product metafields. This might seem like an edge case, but it was the first thing we wanted to restore, and we found it was hard. It was also the ingredients data for our products, so important. It needs to be restored manually, there is no way to see what Rewind have before you restore it to production. You can't restore versions with the Staging feature. The product restore UI is missing a few fields which may be important when deciding. Compared with other shopify apps that do import/export, Rewind is a bit of a black box, you can't see the data they have. obviously other apps are much harder to use.
It was a great experience, Igor was very helpful through out the whole process. and now we can sleep at night with peace of mind of no matter what our store is protected.
Why Shopify does NOT include a back-up for everything I will never understand, but Rewind helps with that peace of mind! Working for months on the new site and then having a set back made this app a must have for us. Thanks! www.carterandholmes.com
It's a common myth that cloud platforms have backups that are accessible to their users. Unfortunately, most people learn that the hard way. We're glad to hear we were able to give you peace of mind during your new build - it looks great!
Easy to use app - set and forget. Get a great weekly summary of what has been backed up. Have not had to restore anything yet but if it is like the setup then it should be seamless.
We are a brick and mortar store primarily. We have thousands of products listed on our Shopify store. The issue is that online sales are a very small percentage of our sales. So spending must be scaled appropriately. We are overall pleased with Shopify and the list of plugins we are using. That being said, we find that the rates for Rewind are out of scale with the benefit of the service. It is the most expensive plugin we use, but not the most critical. We have to use the pro plan which is 39 USD/mth. Does storage really cost that much guys? No it doesn't. We will be suspending the service and waiting for a more affordable service that is surely to arrive. ie: We subscribe to one Terabyte of storage with Apple for only $3.99 a month. We would be be back in a flash if our plan dropped to less than $10/mth.
Thanks for the review. Although it was posted in 2016, we thought we'd let everyone know that we're always testing our pricing, and have less expensive plans now than when we launched in 2015.
Apple provide file storage only. Rewind is constantly updating the service to be able to rewind items successfully - Shopify's API is constantly changing, and keeping up with those changes is expensive and time consuming. (Apple also has hundreds of millions of users - you're comparing the price of a service provided by a small business to one of the world's largest companies.)
Great customer service. Was having some trouble getting going with the service because my migration made their system believe my store was doing more orders than actual. Brittney got me squared away --all on a Sunday. Thanks so much.
Thank you infinitly! I'm so grateful for taking your time for explaining to me how this application works!
No problem, thank you for your review :)
Super easy app to use. I needed to link my accounts and Kaleigh helped me out straight away - it was all sorted in less than 2 minutes.
Looks like a great app and will be handy especially when testing out a new inventory system that links our shops.
Kaleigh is a superstar! Thanks for writing a review :)