Rewind Backups , 1.011 recensioni

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 94% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
13 luglio 2020

Really impressed with the product — but also the support! The CEO Mike answered my email, and follow-up support by Annie helped me glide through setup with a customised plan.

So impressed I almost fell over.

Thanks team!

Família de Trigo
Brasile
1 giorno di utilizzo dell’app
Rewind ha risposto 22 luglio 2020

😅 this review made our day!

22 novembre 2018

A few small bugs (like estimated total count before you decide on a plan), however setup and backup works great and very easy to setup. Highly recommend. I appreciate the free plan to save a couple dollars while getting the store off the ground. Every bit helps. I'm sure to keep this app! The chat support person was amazing. A must have app for any shopify store.

Canada Baking Supplies
Canada
Circa 24 ore di utilizzo dell’app
17 giugno 2021

Noone ever told me that shopify does not do a real back up of my shop and all my products etc. We#re running some WP-Website and we#ve been hacke several times. When I heard about Rewind, there was no doubt for me to install it imediately. Let's me sleep way better now. Great support, from the first day on.

BONES & BUDDHAS
Germania
Circa 22 ore di utilizzo dell’app
Rewind ha risposto 23 giugno 2021

It's a common misconception that you're able to get help to restore or recover from issues like that! Glad you found Rewind, thank you for your review.

30 aprile 2023

Your app is asking for 500$ subscription with an automatic payment. Please stop automatic payments i don't wanna use your app anymore

STUFFCORN
India
26 giorni di utilizzo dell’app
Rewind ha risposto 1 maggio 2023

Thank you for taking the time to leave a review. All of our plans come with a 7-day trial that can be cancelled at any time by removing the application from your store. It looks like your trial had ended, and that's why the charge has gone through. We have reached out to you to help get this charge refunded from your Shopify billing, and hope to hear from you to get this resolved soon! You can also email help@rewind.com at any time and one of our talented reps will get back to you as soon as possible.

23 aprile 2021

A Pleasure to speak to Aditya who showed me the app and how it works. Thank you so much for our chat and the advice

The Lemon Tree Candle Company
Regno Unito
Circa 20 ore di utilizzo dell’app
Rewind ha risposto 5 maggio 2021

We made sure to pass your message along to Adi - thanks for your review!

19 giugno 2019

Very useful app. Simply to use. Does a good job for a weekly backup.

wholesalewaterheater
Stati Uniti
22 giorni di utilizzo dell’app
3 gennaio 2017

Set up was a breeze. Does its job automatically and without any problems. I can't give it 5 stars as I haven't had to use it yet to restore any backed up files, so I don't know if it truly works. Great knowing that if my files get deleted they will (hopefully) be an easy backup restore away. Another reviewer mentioned that it unhid 'hidden' products once activated. That has not been the case with our store.

Resin Obsession
Stati Uniti
21 giorni di utilizzo dell’app
11 novembre 2016

Rated as 4 stars because have not had to use it to restore my Shopify store. Have restored from a backup on a previous store and using the server vendor's backup. It worked, but needed the assist of the staff at the vendor. Rewind backs up on demand and as scheduled and gives a notification after the scheduled backup. Don't understand why Shopify does not do this, but glad to pay Rewind to give me piece of mind.

Dressage Illustrated
Stati Uniti
18 giorni di utilizzo dell’app
15 agosto 2017

nice idea for backups but totally flawed in the fact that you cant download an offline copy of the backup.

Anyone know whos has dealt with sensitive data over time that leaving your data and backups down to a system out of your hands is basic bad practice.

Also the app is expensive at $5 every month, thats $60 per year or $300 over 5 years - a hell of alot more than very high quality software which is a time purchase. I do not agree with the ongoing payment system these apps suck you into - over time they end up costing a ridiculous amount of money for what you get.

If offline backups were available and the app was a one time payment , would prob get 5 stars, until then its 2 stars.

Cheap Snow Gear
Regno Unito
19 giorni di utilizzo dell’app
Rewind ha risposto 29 luglio 2019

We do allow customers to download offline copies of their backups. Contact us at help@rewind.io and request an export of your data - we're happy to provide that to paying customers who have been with us for 6 months or more.

2 giugno 2021

We learned the hard way about the need of Shopify store owners to back up their data. I thought that Shopify had backups of our entire website. Nope. We experienced major data loss yesterday when we went to sync new software with our Shopify store. Something went wrong and HUNDREDS of product descriptions and prices were lost. Some products were now showing up on the website on sale for $0.00! When we inquired with Shopify about restoring from a backup, we learned that Shopify only backs up your website -- the theme and structure -- but that we are responsible for backing up our own data, such as product pages, customers, orders, etc. As a result of this disaster, we had to shut our website down while we tried to figure out how to restore what was lost. We lost almost two days worth of revenue. After many long hours of work, we were able to finally restore most of what was lost, but the first thing I did the next day was to research our options for backing up our data on a regular basis, and that's when I discovered Rewind. I signed up for the trial early the next morning. I emailed with a question, and promptly got a response. I was impressed. Well-written in perfect English, no less! One question led to another, then Alex from Rewind called me and walked me through my problem and showed me how easy it is to restore lost data with Rewind, whether it's restoring a single product, or multiple records in bulk. I learned that they have customer support hours from 8 a.m. till midnight Eastern time. Fantastic! When I explained more about our business, Alex was able to offer flexible pricing options that weren't obvious on their website, and to bundle my two Shopify stores together. Both my websites are completely backed up now and will automatically back up daily going forward. I honestly can't believe how uninformed and unprotected I was before we experienced massive data loss. I will sleep better tonight knowing that my data is safely stored with Rewind. Thank you Alex and team! As I told you earlier today, you guys are awesome!

Bella Luna Toys
Stati Uniti
Circa 14 ore di utilizzo dell’app
Rewind ha risposto 23 giugno 2021

Holy smokes, we're sorry to hear you went through that but are very glad you've got Rewind to protect your store now. Thank you for the kind words + the review, Alex is a superstar and we take great pride in our support team! Let us know if we can help out at any time.