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Your responsiveness, timeliness, and expert support throughout this process are incredibly appreciated. You went beyond simply answering my questions, and I’m very grateful that you took this back to your team and were able to provide the export.
Thank you again for all your help!
The customer service for the Rewind app is fantastic.
Vitor spent significant time patiently providing comprehensive explanations (via email and video call) of all of the different elements of our plan and what we need to do to ensure our site can be safely restored if needed.
There are certainly aspects to be aware of when using the app - things that cannot be backed up due to privacy, API complexities, etc.
But, with help from their customer support, I now better understand what is backed-up and what is not, and can proceed with development plans knowing exactly what can be restored if need be.
Great customer service. Quick and accurate help.
efficient communication
Rewind Backups was easy to install and started protecting our store data immediately. The interface is straightforward, and the features provide peace of mind knowing our Shopify data is being securely backed up.
We did experience a login issue initially, but their support team was responsive, helpful, and followed through on all communication until everything was resolved. It’s reassuring to know our store data is protected, and we appreciate the reliability and support behind the application.
Thank you for taking the time to share this feedback. We're happy to hear that Rewind was easy to install and started protecting your store right away. It's also great to hear that our support team followed through on the login issue until everything was fully resolved. Thank you for choosing Rewind to protect your Shopify data.
Over the years, Rewind's customer service has always replied quickly and has been exceptional. We haven't had to do anything but let the service do its job. We feel confident and safe using this product.
Thank you for your thoughtful feedback. We're thrilled to hear that our support team has been helpful, and that you feel confident using Rewind. We appreciate you taking the time to share your experience!
Waited on meeting even though I was 9 minutes late and was courtiuos and helpful.
The support team is incredibly kind and responsive, always ready to help. The app is easy to use and extremely valuable, especially when mistakes happen while uploading products or making changes to the store. A real lifesaver for anyone managing a Shopify store!
Saved the day after another app deleted a ton of collection - get it, when something goes wrong you'll be glad you had it installed!
Thank you for your review. We're so happy that Rewind saved the day when a third-party app caused data loss. Thanks for choosing Rewind to protect your Shopify store data.
mi ha salvato da una perdita totale dei dati
Thank you for sharing this feedback with us. We're happy that we've been able to protect your store from data loss. Thanks for trusting Rewind to protect your Shopify store.
