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Returned within a few minutes and we were back and running as if nothing had happened.Straightforward integration and great support.
I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later.
Easy to use, fast and responsive support, great documentation.
Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.
Great support from Brittney and the team at Rewind regarding our account setup. Thank you
Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you
I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.
World class assistance and help!
Thank you folks!
We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
i uninstalled and im still being charged monthly