Recensies (1.012)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 94% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
2 juni 2021

We learned the hard way about the need of Shopify store owners to back up their data. I thought that Shopify had backups of our entire website. Nope. We experienced major data loss yesterday when we went to sync new software with our Shopify store. Something went wrong and HUNDREDS of product descriptions and prices were lost. Some products were now showing up on the website on sale for $0.00! When we inquired with Shopify about restoring from a backup, we learned that Shopify only backs up your website -- the theme and structure -- but that we are responsible for backing up our own data, such as product pages, customers, orders, etc. As a result of this disaster, we had to shut our website down while we tried to figure out how to restore what was lost. We lost almost two days worth of revenue. After many long hours of work, we were able to finally restore most of what was lost, but the first thing I did the next day was to research our options for backing up our data on a regular basis, and that's when I discovered Rewind. I signed up for the trial early the next morning. I emailed with a question, and promptly got a response. I was impressed. Well-written in perfect English, no less! One question led to another, then Alex from Rewind called me and walked me through my problem and showed me how easy it is to restore lost data with Rewind, whether it's restoring a single product, or multiple records in bulk. I learned that they have customer support hours from 8 a.m. till midnight Eastern time. Fantastic! When I explained more about our business, Alex was able to offer flexible pricing options that weren't obvious on their website, and to bundle my two Shopify stores together. Both my websites are completely backed up now and will automatically back up daily going forward. I honestly can't believe how uninformed and unprotected I was before we experienced massive data loss. I will sleep better tonight knowing that my data is safely stored with Rewind. Thank you Alex and team! As I told you earlier today, you guys are awesome!

Bella Luna Toys
Verenigde Staten
Ongeveer 14 uur gebruiken de app
Rewind heeft geantwoord 23 juni 2021

Holy smokes, we're sorry to hear you went through that but are very glad you've got Rewind to protect your store now. Thank you for the kind words + the review, Alex is a superstar and we take great pride in our support team! Let us know if we can help out at any time.

Bewerkt 8 mei 2020

The app works as described, Paul and Annie seem very willing to give attention to their users. In a highly competitive world riddled with terrible customer service, the team at Rewind shines as a bright exception. I will be using this app for my many stores in the future.

The Fire Hose Store
Verenigde Staten
Ongeveer 10 uur gebruiken de app
Rewind heeft geantwoord 8 mei 2020

Thank you very much!

16 december 2016

I accidentally deleted a category today with 78 products. It took me 1 minute to fix with this app. Trust me buy it.

Seo1437
Australië
Ongeveer 5 uur gebruiken de app
29 augustus 2016

This is a ‘must have’ App.

Were your business to suffer loss of your trading records then that may very well prove disastrous. And while Shopify is an excellent business, it cannot be expected to cover every single eventuality for every customer.

Rewind provides a fast, professional and easy to use solution against loss of crucial company data. I could not recommend it highly enough.

Nigel Hayes

Side Street Studio
Canada
Ongeveer 2 uur gebruiken de app
16 april 2021

Aditya was very consultative and of huge value in helping our business understand how we can enhance our store's data protection. Highly recommended.

Limited100
Verenigd Koninkrijk
Ongeveer een uur gebruiken de app
Rewind heeft geantwoord 5 mei 2021

🙌Love to hear that you're protecting your store with Rewind

5 mei 2020

Amazing Customer Service, Annie has gone the extra mile to support me with my blog backup problem and try to solve it.

All Quirky Eco-Things
Verenigd Koninkrijk
Ongeveer een uur gebruiken de app
Rewind heeft geantwoord 8 mei 2020

We're very proud of our support team - thank you for acknowledging them! Annie is definitely an all-star ⭐️

19 september 2021

Very easy to use and very simple interface. Love this! The app you hope you never have to use! Set up is seamless and you can access your regular backups whenever. from withgear

WITHGEAR
Zuid-Korea
Ongeveer een uur gebruiken de app
Rewind heeft geantwoord 21 september 2021

So glad to hear it – thank you!

4 oktober 2019

I just set this App up with Annie and it couldn't have been easier. Now fingers crossed nothing goes wrong and that I will never need it, lol! I do have all faith in Annie and the team, that my data is secure though.

Club Rattan
Verenigd Koninkrijk
44 minuten gebruiken de app
Rewind heeft geantwoord 4 oktober 2019

Thank you for writing a review! We're proud to have your back - and to have Annie helping out on the front lines :)

17 oktober 2019

Don't know about the app as just installed yet but install support was great. Thanks Annie and have a great day!

CustomShirt1.com
Verenigde Staten
40 minuten gebruiken de app
4 augustus 2020

Their customer support team is very easy to get a hold of and helped answer some questions we had before installing this app. So far we find the interface very intuitive and easy to use. Another stress off our minds. Now let's hope we never have to use it, haha.

Clinical Research Dental
Canada
24 minuten gebruiken de app
Rewind heeft geantwoord 13 augustus 2020

We take pride in our support team, thank you for the kind words!