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-- UPDATE --
Just after posting my review, the customer support contacting me directly apologizing and explaining why they could not add metafields due to the limitation the Shopify API has and to my surprise they gladly offered me a deal to suit my needs.
They seem they want to listen to customers as I got an email from the product manager who wants to know my thoughts about the pricing.
I am now a happy customer and I can't thank enough Sarah and how helpful she has been! Best customer service I've seen in a while!
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Not used the backup yet but the app is nicely done. I rated 3 stars because of the greedy pricing, doesn't even includes metafields unless you pay $99/month, that should be included even for small business and pricing based on the number of products...
All those apps that make you pay per products make me want to use WordPress where plugins are the same price whether you have 10 or 10000 products...
I made a huge bulk editing mistake; my site's life was saved by Rewind. The experience was so far reaching that it would have taken an excessive amount of time to restore had it not been for this app. Would not be without it.
Happy to hear we were able to help out and get your site back up and running in no time :)
Multiple times now my Shopify store has had the strangest problems. Recently all the products in the store had their second product image disappear. Ive got more than 2000 products so scrambling to find the images and re-upload would have been hell. For some odd reason the other day I looked up this app and downloaded it. Used it twice ever since and its been nothing less than a godsend. Backups aren't a joke. This app takes it seriously. Highly recommended.
"Backups aren't a joke." – you're speaking our language!
Great and user friendly product with excellent support staff behind it. Mike at Rewind patiently guided me when I encountered an issue with Shopify and wouldn't give up until the issue was resolved. Highly recommend this app and this company.
Really saved my A**! :-) I had a 3rd party developer that deleted a huge amount of blogs entries. I was running on their free beta plans as one of the original app installers. Just upgraded to paid plan after successfully restoring every single blog entry. Seriously saved my hundreds of hours if I had to manually repost everything. This app is a MUST HAVE for any serious Shopify store!
Awesome, awesome! Mike Potter's follow-up phone call after three weeks proves the professionalism and personal service Rewind is committed to providing. I'm so grateful they work with Shopify, love the weekly emailed reports, plus have a free account for beginners. Totally a YES! MUST DO!
Easy to use, simple and great customer service. Always nice to speak with a human real time and without delay! Their live chat team moved within 5 mins to support us and provided peace of mind when we had some important questions about the app. I'd recommend Logan and Rewind any day!
Best app. Definitely great to have in case anything ever goes wrong. Super seamless. Very good product.
Great app. Now I can rest easy knowing that I have backups of all my data.
Does what you would want and need it to do, no need to think about backups