Avaliações (1 035)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 94% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
21 de novembro de 2016

Easy to use app - set and forget. Get a great weekly summary of what has been backed up. Have not had to restore anything yet but if it is like the setup then it should be seamless.

Chillibom
Austrália
About 8 years usando a aplicação
Editado a 5 de agosto de 2019

Fortunately haven't had to use it to reinstate my store but great to have the peace of mind, and weekly reports showing me what has been backed up.

Sunday's Child the Label
Austrália
Over 3 years usando a aplicação
2 de janeiro de 2019

Yes their office was closed for the holiday and reopened today. They sent an email this morning and I responded back. I hope they will help me secure and organize my files and remove all older versions of my website from my online store files. Other then that the Backups are consistent.

Ashay by the Bay
Estados Unidos
Over 3 years usando a aplicação
15 de julho de 2020

They were super responsive and got back to me on a Friday night. very helpful service and follow up.

Digby Paints
Canadá
Over 2 years usando a aplicação
Questão respondida por Rewind 22 de julho de 2020

We offer support 7-days per week and hope to be 24/7 in the not-too-distant future! Thank you for the review :)

Editado a 30 de outubro de 2020

The people behind this app really care about their customers. I had a situation where I was very unhappy and they turned it around and found a solution for our site that was reasonable. The app has some issues in that it back ups your backups and even backs up things after you delete them from your site, but if your not paying for the amount of the data, it doesn't matter and you may be in a situation where you need to restore something you deleted... so we changed our review from 1 star to 4 stars because of the customer service.

GroupSpice.com
Estados Unidos
About 2 years usando a aplicação
Questão respondida por Rewind 15 de outubro de 2020

GroupSpice,

My name is Maura and I work at Rewind. I think I can help you!

Long story short, you're on an old Rewind plan. We used to charge overages based on total items backed up. We've stopped doing that because we learned from our customers that it was not ideal. Now we only charge overages when a customer exceeds allowed orders. We've also adjusted our order thresholds so that overage charges are rare.

GroupSpice, Please keep an eye on your inbox as I'll be reaching out shortly to connect. I am certain I now have a better-fit Rewind plan to offer you. We can also discuss what Rewind can and cannot back up.

For anyone reading along, I'd like to be clear that the plan GroupSpice has described is no longer offered by Rewind. You will not have the same experience!

Maura

maura@rewind.io

22 de março de 2017

Haven't had to use Rewind software yet so I left out one star until I actually need to restore from a backup. Other than that very pleased so far.

Baja Bobs
Estados Unidos
About 2 years usando a aplicação
23 de março de 2018

Good to know there is always a backup.

Bay Area Fair Trade
Estados Unidos
About 2 years usando a aplicação
23 de fevereiro de 2017

I am quite happy with my rewind program. I can check to see how my site is doing!

Artisanscorner1
Canadá
Over 1 year usando a aplicação
6 de junho de 2017

Haven't had to restore anything yet but I receive weekly reports from Rewind with a backup summary which is great. Submitted a query and received reply back same day. So far so good.

Dozze
Austrália
12 months usando a aplicação
13 de março de 2019

I am using Rewind to help me with the Backups of my store. Rather than downloading files from Shopify. I wish they had an option on how often you wanted it to run.

FaeLight Market
Estados Unidos
12 months usando a aplicação