Bad Customer

Bad Customer

Tarification
Prix : Gratuite
Note
4,1 (12)
Développeur
Outlander

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. plus
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

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Langues

anglais

Cette application n’est pas traduite en français

Catégories

Avis (12)

Note globale
4,1
Nombre d’avis par note
  • 50 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 33 % des avis sont des avis à 1 étoiles
Modifié le 21 juin 2024

Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature!

Thanks for adding the feature so fast!

WOLFpak
États-Unis
Presque 3 ans d’utilisation de l’application
Outlander a répondu 21 juin 2024

This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!

29 octobre 2024

Seems to be working great. It would be nice if I could define custom attribute & value for blocklist or at least we had a phone number block list alongside email blocklist.

I would like to block customer by email as well as phone number.

Moremo
Émirats arabes unis
39 minutes d’utilisation de l’application
22 mai 2024

Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!

Doctor Cip - Corpul tău îți va mulțumi!
Roumanie
7 minutes d’utilisation de l’application
26 juillet 2023

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Windy City Aquariums
États-Unis
Environ un an d’utilisation de l’application
7 avril 2021

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

Kickerball
États-Unis
3 mois d’utilisation de l’application

Assistance

Outlander peut répondre à toutes vos questions concernant Bad Customer.

Développeur

Outlander

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

Ressources

Ce développeur n’offre pas d’assistance directe en Français.

Lancement

19 mars 2021

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